Jenny Severt
Ladson,SC
Summary
Motivated professional with strong decision-making and problem-solving skills in staff supervision. Successfully managed daily operations, enhanced employee engagement, and enforced safety regulations, driving overall team success and operational efficiency.
Overview
15
15
years of professional experience
Work History
Senior Manager
Costco Wholesale
Mt. Pleasant, South Carolina
10.2011 - Current
- Supervised team members in daily operations and customer service tasks.
- Trained new staff on store policies and customer engagement techniques.
- Developed schedules to optimize staff coverage during peak hours.
- Managed inventory levels to maintain product availability and enhance organization.
- Implemented safety protocols to ensure a secure shopping environment.
- Conducted interviews and facilitated hiring processes to onboard new employees effectively.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Conducted individual meetings with team members to assess performance and align on future goals.
- Conducted regular performance reviews to align employee performance with organizational goals.
- Conducted regular evaluations and addressed performance concerns directly with employees.
- Maintained accurate records
- Resolved conflicts between team members in a timely manner, utilizing problem-solving techniques.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Enforced safety regulations among staff members while maintaining compliance with company policies.
- Implemented and enforced policies and procedures by coordinating with company leaders and coaching employees to ensure compliance.
- Coached team for success by using corrective action processes.
- Encouraged continuous learning and professional development within the team, facilitating external and internal training opportunities.
- Maintained cleanliness and organization of sales floor and storage areas.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Reviewed and analyzed financial reports to identify necessary adjustments.
- Planned activities to support system changes to meet organizational needs and requirements.
- Implemented quality control measures to uphold company standards.
- Led operational teams to improve efficiency and streamline workflows.
Education
BBA -
West Virginia University
Morgantown, WV05-2005
Skills
- Operations management
- Staff supervision
- Team leadership
- Performance evaluation
- Succession planning
- Staff development
- Employee engagement
- Decision making
- Problem solving
Timeline
Senior Manager
Costco Wholesale
10.2011 - Current
BBA -
West Virginia University