Jenny Shaunce
Geneva,MN
Summary
Experienced professional with a strong background in ophthalmic technology and customer service. Known for exceptional problem-solving abilities and multitasking skills, consistently improving patient experiences and operational efficiency within healthcare settings.
Overview
13
13
years of professional experience
Work History
Opthalmic Technician
Elevate Eyecare
Owatonna, MN
04.2022 - Current
- Performed comprehensive patient assessments and collected detailed medical histories.
- Managed inventory of ophthalmic supplies, ensuring availability for daily operations.
- Maintained accurate electronic health records, enhancing data integrity and accessibility.
- Trained new ophthalmic technicians on clinic protocols, fostering teamwork within the practice.
- Assessed visual acuity using various testing methods such as Snellen charts or autorefractors, contributing to accurate diagnoses.
Mail Processing Clerk
USPS
Albert Lea, MN
07.2021 - 03.2022
- Maintain accurate records of mail volume and delivery timelines to enhance operational efficiency.
- Collaborate with team members to troubleshoot equipment issues, minimizing downtime during peak periods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided excellent customer service while assisting walk-in clients with mailing needs and addressing their concerns professionally.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
PCA
Lifeworks Services
Shakopee, MN
08.2013 - 06.2021
- Provided personal care and assistance to clients, enhancing daily living activities and promoting independence.
- Educated clients on daily routines and self-care techniques, fostering confidence in personal management skills.
- Administered medications as prescribed, preventing adverse reactions or complications.
- Monitored client health conditions and reported changes to healthcare professionals, facilitating timely interventions.
- Assisted clients with mobility and transportation needs, ensuring safe access to community resources and appointments.
- Provided respite care for family caregivers, allowing them to rest and recharge while ensuring the continued well-being of their loved one.
Education
Law Enforcement
Rochester Community And Technical College
Rochester, MNDiploma - Tourism And Travel Management
McConnell Travel School
Minneapolis, MN06-1994
Skills
- Patient care
- Appointment scheduling
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Multitasking
Timeline
Opthalmic Technician
Elevate Eyecare
04.2022 - Current
Mail Processing Clerk
USPS
07.2021 - 03.2022
PCA
Lifeworks Services
08.2013 - 06.2021
Law Enforcement
Rochester Community And Technical College
Diploma - Tourism And Travel Management
McConnell Travel School