Jennybel Bermudez
Springfield,MA
Summary
Detail-oriented Remote Specialist Scheduler with bilingual communication skills, adept at managing patient scheduling and facilitating care across multiple departments. Proven ability to process authorizations timely and maintain accurate patient records.
Overview
9
9
years of professional experience
Work History
Remote Specialist Scheduler
Phoenix MedCom
New York, New York
04.2024 - Current
- Managed communications via email, phone, and chat, ensuring timely and effective responses.
- Utilized Epic EMR system for scheduling and managed schedules.
- Obtained referrals and processed prior authorizations in a timely manner.
- Secured referrals and processed prior authorizations, facilitating seamless patient scheduling.
Remote Bilingual Customer Service Representative
Automated Health Systems Inc.
Springfield , MA
06.2023 - 10.2025
- Managed inbound calls in fast-paced remote call center, providing support in English and Spanish.
- Used software systems such as Meditech, RX30 alongside state systems to be able to help patients apply for health coverages explaining coverage and benefits.
- Maintained accurate patient demographics and medical records, ensuring compliance with documentation standards.
Administrative Office Assistant (hybrid)
Holyoke Medical Center
Springfield , MA
02.2021 - 06.2023
- Answered incoming calls promptly and professionally, documented messages, and transferred calls to appropriate personnel to ensure effective communication.
- Scheduled appointments, verified insurances, and collected copays.
- Facilitated prior authorization processing by submitting required documentation.
- Submitting documentation for prior Authorization processing.
Bilingual Business Service Representative
Trinity Health of New England
Springfield, Massachusetts
08.2019 - 02.2021
- Pre-registration for various departments (gastroenterology, Pulmonology, Adult Medicine, Cardiology)
- Verified and processed prescription requests, sorting faxes efficiently for multiple departments.
- Assisted customers in the call center from both office and remote locations.
- Checked status on Prior Authorizations.
Bilingual Administrative Coordinator
Sunshine Dental
Springfield, Massachusetts
03.2017 - 08.2019
- Interpreted for Spanish-speaking patients to facilitate communication between patients and doctors.
- Obtained breakdowns of insurance coverages, assisted patient with scheduling appointments according to their needs.
- Sorted and distributed incoming mail efficiently to ensure timely communication., maintained inventory for office supplies.
- Submitted billing claims for the end of each day.
Education
High School Diploma -
Abraham Lincoln High School
Philadelphia, PA06-2005
Skills
- Epic EMR, Meditech, Slack, Zoom, Teams
- Prior authorization
- Appointment scheduling
- Referral management
- Patient management systems
- Meditech software
- Patient relationship management
Timeline
Remote Specialist Scheduler
Phoenix MedCom
04.2024 - Current
Remote Bilingual Customer Service Representative
Automated Health Systems Inc.
06.2023 - 10.2025
Administrative Office Assistant (hybrid)
Holyoke Medical Center
02.2021 - 06.2023
Bilingual Business Service Representative
Trinity Health of New England
08.2019 - 02.2021
Bilingual Administrative Coordinator
Sunshine Dental
03.2017 - 08.2019
High School Diploma -
Abraham Lincoln High School