Jenny Beth Hall
Smyrna,TN
Summary
Experienced leader in sales and account management with a strong background in leading teams to achieve high client satisfaction and retention. Skilled at building and nurturing client relationships, resulting in increased revenue, long-term partnerships, and long term annual recurring revenue. Proficient in developing training programs, overseeing operations, fostering effective people management, ensuring staff retention, coordinating special events, and implementing risk management strategies.
Overview
2025
2025
years of professional experience
Work History
Director of Account Management
Asure
01.2024 - Current
- Enhanced client satisfaction by implementing strategic account management processes and fostering long-term relationships in the payroll, HR, and human capital management space.
- Presented data-driven insights to executive leadership regarding overall account health, highlighting trends or emerging issues that may require attention at a higher level within the organization.
- Analyzed key performance metrics to identify areas for improvement in account management processes and implemented necessary changes for optimization.
- Provided leadership and coaching for staff by analyzing performance and adapting to customer recommendations.
- Coordinated with various internal departments to align resources and work with advertising group to create uniformity between advertising messages and business trends.
Account Manager
Asure Software Inc
01.2020 - 01.2024
- Cultivated and nurtured business relationships with existing clients, collaborating to identify opportunities for tailored solutions that drive their business growth
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- President's Circle Qualifier: 2021, 2022, 2023
Client Service Representative
Asure
02.2019 - 12.2019
- Enhance success and satisfaction among current accounts through dedicated relationship-building efforts and unwavering support
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Organized relevant documentation for each client interaction, ensuring a thorough understanding of client needs and facilitating seamless handoffs between team members.
- Increased customer retention rates through personalized follow-ups and timely resolution of concerns.
Store Manager
BootBarn
10.2018 - 02.2019
- Led a dynamic team of 10+ associates, motivating them to surpass corporate and district goals while fostering a customer-centric culture that encouraged upselling and nurtured lasting client relationships
- Worked alongside music industry agents to curate client-aligned product selections and facilitate impactful partnerships
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Child Protection
State of Montana DPHHS
- Integral team player within a state government office overseeing the implementation of State of Montana Child Abuse and Neglect training, ensuring consistent and effective enforcement in daily operations while skillfully managing family case law matters to facilitate the reunification of children with their families through navigating legal complexities
- Proficiently navigate legal mandates from family courts, managing issues including child support, random drug testing, rehabilitation programs, and field surveillance/child visits
- Collaborate extensively with the county attorney's office and diverse agencies, furnishing up-to-date information to courts for informed decisions on families and individuals
Store Manager
Apricot Lane Boutique
10.2016 - 10.2017
- Established the store as a beacon of inspiration and fashion style within the community while spearheading the development of a new store in a challenging market
- Cultivated cooperative business relationships through trunk shows and event partnerships with other businesses
- Managed various local business procedures including payroll, multimedia social media management, model and photography coordination, community engagement, project management, and donations and damage control
Driver Licensing, Department of Justice
State of Montana Driver Services Bureau
10.2013 - 10.2016
- Led the operationalized concepts and theories of public administration and operations management of driver licensing operations across 19 offices in Montana, ensuring compliance with State and Federal motor vehicle laws
- Conducted site visits to permanent and travel stations, routinely auditing records and analyzing statistical data on a daily, monthly, and annual basis
- Directed staff training, managed budgets, and reported to higher authorities on policy revisions
- Applied management expertise in driver licensing laws, overseeing investigations, managing confrontations, and navigating sophisticated licensing software
Education
Bachelor of Science - Legal Studies - Pre Law
University of Providence
Great Falls, MT05-2011
Skills
- Coaching and Mentoring
- Teamwork and Collaboration
- Organizational Skills
- Adaptability and Flexibility
- Documentation and Recordkeeping
- Goal Setting
- Public Speaking
- Creativity and Innovation
Timeline
Director of Account Management
Asure
01.2024 - Current
Account Manager
Asure Software Inc
01.2020 - 01.2024
Client Service Representative
Asure
02.2019 - 12.2019
Store Manager
BootBarn
10.2018 - 02.2019
Store Manager
Apricot Lane Boutique
10.2016 - 10.2017
Driver Licensing, Department of Justice
State of Montana Driver Services Bureau
10.2013 - 10.2016
Child Protection
State of Montana DPHHS
Bachelor of Science - Legal Studies - Pre Law
University of Providence
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