Summary
Overview
Work History
Education
Skills
Timeline
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Jenny Estela Delgado

Jenny Estela Delgado

Philadelphia,PA

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

9
9
years of professional experience

Work History

Manager

Mc Donalds
Philadelphia, PA
06.2024 - 02.2025
  • Provided leadership during times of organizational change or crisis situations.
  • Directed recruitment, hiring, and training of new staff members.
  • Supervised a team of 15-25 crew members per shift, maintaining a 97% customer satisfaction rating.
  • Reduced food waste by 10% through improved inventory forecasting and stock rotation processes.
  • Ensured 100% compliance with health, safety, and franchise standards, achieving perfect scores on all corporate and regulatory inspections.
  • Resolved 95% of customer complaints on-site, de-escalating issues and fostering loyalty through proactive service recovery.
  • Supervised a team, ensuring efficient operations during high-volume shifts.
  • Established processes to ensure efficient workflow throughout the organization.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Cashier

Pollo Loco
Glendale, CA
02.2023 - 06.2023
  • Offered customers carry-out service at completion of transaction.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Resolved customer complaints professionally in accordance with company policy.
  • Processed sales transactions to prevent long customer wait times.
  • Built and maintained productive relationships with employees.
  • Collected payments and provided accurate change.
  • Counted and balanced cashier drawers.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Clean restaurant

Shift Manager

Tender Greens
Glendale, CA
01.2023 - 06.2023
  • Resolved conflicts between employees or customers in a professional manner.
  • Processed weekly payroll information using appropriate software applications.
  • Coordinated with other departments to resolve customer inquiries in a timely manner.
  • Prepared detailed incident reports following any incidents that occurred during shifts.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Recognized by management for providing exceptional customer service.
  • Maintained cleanliness and organization of work area.

Accounting Assistant

Corporacion El Rosado SA
Guayas-Guayaquil , Ecuador
08.2016 - 09.2022
  • Assisted with tax preparation and filing, including sales tax and income tax returns.
  • Processed payroll, calculated wages, deductions, and issued paychecks to employees.
  • Performed credit checks on new clients and set up payment terms.
  • Prepared and processed payroll.
  • Recognized by management for providing exceptional customer service.
  • Received payments from customers via cash, check and credit cards to pay company invoices.
  • Communicate with vendors and review invoices for approval and payment processing.

Education

BBA - Degree

Tecnologico Espiritu Santo Gye-Ecuador
Ecuador
10-2022

High School Diploma -

La Dolorosa
Ecuador
07-2017

Skills

  • Employee training
  • Customer service
  • Payroll administration
  • Problem-solving abilities
  • Risk management
  • Good judgment
  • Adaptability and flexibility
  • Sales techniques
  • Organizational skills
  • Marketing
  • Self motivation

Timeline

Manager

Mc Donalds
06.2024 - 02.2025

Cashier

Pollo Loco
02.2023 - 06.2023

Shift Manager

Tender Greens
01.2023 - 06.2023

Accounting Assistant

Corporacion El Rosado SA
08.2016 - 09.2022

BBA - Degree

Tecnologico Espiritu Santo Gye-Ecuador

High School Diploma -

La Dolorosa

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Jenny Estela Delgado