Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative

Sandro Ravelin

East Orange,NJ

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

TXU Energy
1601 Bryan Street, Suit 34-068,Dallas, TX 75201
03.2024 - 02.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Specialist

NexRep
63 Federal Street Portland, Maine 04101
10.2022 - 03.2023
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.

Sales Representative

Dicks Sporting Goods Distribution Center
801 S. University Drive, Plantation, FL 33324
03.2021 - 08.2021
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Assist customers with product selections, ordering, billing, returns, exchanges, and technical support.
  • Demonstrate excellent communication skills in resolving product and consumer complaints.

Education

High School Diploma -

Durmasais Estime
Haiti

Skills

    • Customer service
    • Active listening
    • Critical thinking
    • Data entry

Languages

English
Native or Bilingual
French
Full Professional
Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

TXU Energy
03.2024 - 02.2025

Customer Service Specialist

NexRep
10.2022 - 03.2023

Sales Representative

Dicks Sporting Goods Distribution Center
03.2021 - 08.2021

High School Diploma -

Durmasais Estime
Sandro Ravelin