Jennyfer Hurtado
West Jordan,Utah
Summary
Flexible and motivated team player with expertise in leading high-performing teams and developing scalable processes facilitating accurate billing and collections processes. Focused on eliminating issues contributing to account delinquency and streamlining collections best practices. Excited to bring history of innovation and relationship-building skills to growing organization.
Overview
5
5
years of professional experience
Work History
BIlingual Collections Agent
Acima Leasing
02.2021 - Current
- Processed payments and applied to customer balances.
- Achieved performance goals on consistent basis.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Persistently reached out to customers with extremely past due accounts to help them be current on accounts,
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
Student Loans Specialist
Discover Student Loans
04.2020 - 08.2020
- Obtained copies of applicants' credit histories and reviewed paperwork to determine the feasibility of granting loans.
- assisted individuals with applying for a student loan
- check on status of the loan
- take inbound Spanish and English calls.
Collections Representative
Abeo
02.2019 - 03.2020
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated to collect the balance in full.
- Achieved performance goals on a consistent basis.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Resolved challenging situations with friendly but firm strategies.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Bachelor of Science - Psychology
Utah Valley University
Orem, UT05.2024
Associate of Science - Psychology
Salt Lake Community College
Salt Lake City, UT05.2021
High School Diploma -
West Jordan High School
West Jordan, UT05.2019
Skills
- Balance Management
- Problem Identification
- Past Due Procedures
- Collections
- Customer Service
Languages
Spanish
Native or Bilingual
Timeline
BIlingual Collections Agent
Acima Leasing
02.2021 - Current
Student Loans Specialist
Discover Student Loans
04.2020 - 08.2020
Collections Representative
Abeo
02.2019 - 03.2020
Bachelor of Science - Psychology
Utah Valley University
Associate of Science - Psychology
Salt Lake Community College
High School Diploma -
West Jordan High School
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