Jennyfer Nguyen
Summary
Enthusiastic professional with expertise in anticipating professional needs and proactively identifying and resolving problems. Positive and upbeat with strong relationship-building abilities. Excellent customer service and conflict management skills. Performance history of driving increased revenue and improved buying experience.
Overview
6
6
years of professional experience
Work History
Concierge
Capitol Concierge
08.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Calculated billings and collected deposits, fees, and payments.
Aftermarket Sales
Toyota
12.2019 - 03.2020
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Collaborated with staff to discuss developmental strategy, best practices and process improvements.
- Exceeded sales quotas and increased profitability through effective sales strategy.
- Responded to customer enquiries via telephone and email.
- Completed registration paperwork and sales documentation.
Sales and Marketing Representative
CutCo
06.2019 - 12.2019
- Participated in skills development initiatives to promote team competence and success.
- Enhanced marketing and sales strategies to increase profitability.
- Increased sales by offering advice on purchases and promoting additional products.
- Developed and delivered engaging sales presentations to convey product benefits.
Skills
- Problem Solving
- Microsoft Office
- Interpersonal Communication skills
- Organization Skills
- Performance improvement
- Invoice Processing
- Sales expertise
- Marketing
- Documentation and reporting
- Scheduling
- Time management
- Computer Skills
Languages
Vietnamese
Native or Bilingual
Timeline
Concierge
Capitol Concierge
08.2022 - Current
Aftermarket Sales
Toyota
12.2019 - 03.2020
Sales and Marketing Representative
CutCo
06.2019 - 12.2019
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