Summary
Overview
Work History
Education
Skills
Timeline
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Hailey Cuevas

Hailey Cuevas

Santa Rosa,CA

Summary

Hospitality profession with 6 years of experience, delivering exceptional guest service and fostering positive environments in high-pressure settings. I demonstrate strong problem-solving and relationship-building skills, enhancing guest satisfaction and loyalty through personalized experiences.

Overview

6
6
years of professional experience

Work History

Concierge

Vjb Cellars
Santa Rosa , CA
09.2024 - Current
  • Delivered outstanding guest service, fostering a warm environment and boosting visitor satisfaction.
  • Utilized strong communication skills to understand guest needs.
  • Solve guest-related issues promptly, ensuring a seamless and enjoyable visit.

Waitress

Mi Pueblo Restaurant
Petaluma, CA
01.2019 - 08.2024
  • fostered a welcoming atmosphere for guests, enhancing the dining experience and contributing to repeat customers' visits.
  • Upsold daily specials and menu items, increasing sales revenue and guests' satisfaction.
  • maintained a positive attitude during high-pressure situations, contributing to a supportive environment.

Education

Phlebotomy

CALRegional
Santa Rosa, CA
10-2023

High School Diploma -

Montgomery High School
Santa Rosa, CA
05-2021

Skills

  • Team collaboration
  • Problem solving
  • Positive attitude
  • Customer service
  • Guest relations
  • Problem-solving
  • Hospitality service expertise
  • Maintaining composure
  • CPR Certified

Timeline

Concierge

Vjb Cellars
09.2024 - Current

Waitress

Mi Pueblo Restaurant
01.2019 - 08.2024

Phlebotomy

CALRegional

High School Diploma -

Montgomery High School

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