Kedeija Johnson
Panama City Beach
Summary
To utilize my skills and experience for the growth and development of any organization or establishment to which I'm employed.
Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
Resourceful Concierge known for high productivity and efficient completion of tasks. Specialize in guest services management, local area expertise, and event coordination. Excel in communication, problem-solving, and adaptability, ensuring guest satisfaction and seamless operations.
Highly organized Concierge with a background in providing top-notch customer service in luxury environments. Skilled in responding promptly to guest inquiries and concerns, managing reservations, and coordinating special events. Strengths include strong problem-solving skills, time management, multitasking, and ability to maintain calm under pressure. Notable for creating personalized experiences that enhance customer satisfaction and loyalty.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Concierge
Seagrass Village IL
Panama City Beach
09.2022 - Current
- Document shift happenings
- Manage individual needs of residents
- Reservations for guest room
- Collect and distribute mails
- Help with non emergent maintenance needs
- Providing information
- Scheduling repair work(maintenance)
- Providing security such as monitoring premises
- Responding to emergencies
- Communicating with residents to address concerns
Housekeeping & Server
Mill-brook's Resort and Villa
01.2019 - 01.2020
- Dusting and polishing furniture fixtures
- Cleaning and sanitizing toilets, showers, counters tops and bathtubs, cleaning mirrors and other glass surfaces
- Empty trash receptacles
- Tidying up rooms
- Making beds, changing linens and cleaning balcony glass and tracts
- Using and taking care of cleaning equipment such as mop and cleaning tools
- Keeping bathroom restock with clean linens, toiletries and other supplies
- Monitoring cleaning supplies and order more as needed
- Report any necessary repairs or replacement
- Fold wash linens in the laundry
Housekeeping
Iberostar Rose Hall Resort and Spa
01.2015 - 01.2019
- Dusting and polishing furniture fixtures
- Cleaning and sanitizing toilets, showers, counters tops and bathtubs
- Making beds, changing linens and cleaning balcony glass and tracts
- Using and taking care of cleaning equipment such as mop, vacuum and cleaning tools
- Keeping bathroom stocked with clean linens, toiletries and other supplies
- Cleaning mirrors and other glass surfaces
- Empty trash receptacles
- Tidying up rooms
- Monitoring cleaning supplies and order more as needed
- Report any necessary repairs or replacement
Housekeeping & Server
Hummingbird Hall, The Greens, Rose Hall Great House Estate
01.2013 - 01.2015
- Wash and iron linens for wedding
- Tie chairs with desired colors for weddings
- Add tablecloth and set tables
- Prepare gazebo for ceremony and receptions
- Help prepare meals in the kitchen
- Maintain public areas
- Serve as a waitress Taking orders, clean glass and silverware, Clean and set tables, Providing menus, Bring food and beverages to the tables, Refill glasses
- Cleaning and tidying of cottages
- Make beds and change linens
- Restock bathrooms with toiletries and cleaning linens
- Wash and iron clothes and linens
- Meeting customer demands
- Providing excellent watering service to ensure satisfaction
Housekeeping & Laundry Attendant
Naswa Resort
01.2021
- Making beds, changing linens
- Restocking amenities
- Advanced Sanitization procedures(COVID)
- Laundry and folding of linens
- Wash and dry linen, Fold and restock shelf with linens
- Cleaning and sanitizing toilets, showers, counters Etc.
- Using and taking care of cleaning equipment such as vacuum and cleaning tools
- Keeping bathrooms stocked with clean toiletries and other supplies
- Cleaning mirrors and other glass surfaces
- Emptying trash receptacles
- Attend to public areas
Server
Naples Grande Beach Resort
01.2021
- Provide excellent customer services.
- Greet customers and present menus.
- Make suggestions based on customer preferences/promotions.
- Take and serve food/drinks orders.
- Up-sell when appropriate.
- Arrange table settings
- Keep tables clean and tidy at all times.
- Deliver checks and collect payments
Education
Nurse assistant Training Course Certification - CNA
Goodwill Career
Panama City, FL 10.2024 - 11.2024
Level( 2)Certification - Food And Nutrition
Falmouth Vocational Training Center HEART TRUST/NTA
Jamaica, Falmouth 09.2012 - 07.2013
High School Diploma -
Muschette High School
JamaicaSkills
- Customer service
- Emergency response
- Reservation management
- Maintenance coordination
- Advanced sanitization
- Conflict resolution
- Time management
- Attention to detail
- Team collaboration
- Inventory management
- Effective communication
- Problem solving
- Public relations
- Task prioritization
- Safety procedures
- Management interaction
- Detail-oriented approach
- Polite telephone etiquette
- Verbal and written communication
- Strong interpersonal skills
- VIP services
- Front desk support
- Team supervision
- Maintaining composure
- Multitasking and organization
- Concierge software proficiency
- Team player mentality
- Housekeeping collaboration
- Housekeeping
- Highly adaptable
- Telephone etiquette
- Dining reservations
References
Shirley Martin, Supervisor, NASWA, New Hampshire, (603)366 8631, (876)596 1343
Special Interest
Radiology Technologist
IT Specialist
Timeline
Nurse assistant Training Course Certification - CNA
Goodwill Career
10.2024 - 11.2024
Concierge
Seagrass Village IL
09.2022 - Current
Housekeeping & Laundry Attendant
Naswa Resort
01.2021
Server
Naples Grande Beach Resort
01.2021
Housekeeping & Server
Mill-brook's Resort and Villa
01.2019 - 01.2020
Housekeeping
Iberostar Rose Hall Resort and Spa
01.2015 - 01.2019
Housekeeping & Server
Hummingbird Hall, The Greens, Rose Hall Great House Estate
01.2013 - 01.2015
Level( 2)Certification - Food And Nutrition
Falmouth Vocational Training Center HEART TRUST/NTA
09.2012 - 07.2013
High School Diploma -
Muschette High School