Ajzhane Mines
New York,NY
Summary
Dynamic professional with a proven track record in customer service and safety management, notably at Amazon. Excelled in training and mentoring, enhancing workplace safety by reducing employee injuries through comprehensive programs. Skilled in fostering inclusive environments and resolving conflicts efficiently, leveraging tech-savvy abilities and a strong work ethic to achieve results.
Overview
4
4
years of professional experience
Work History
Concierge
Kent Services
09.2023 - Current
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Demonstrated solid attention to detail when processing guest charges accurately during each transaction.
Site Supervisor
The Children’s Aid Society
05.2022 - 08.2023
- Trained new team members on site policies and procedures.
- Worked with personnel and managers to meet strict timelines.
- Implemented best practices and safe operating procedures.
- Conducted thorough quality assurance checks on completed work, ensuring compliance with industry standards.
- Achieved timely completion of projects by coordinating with site management and ensuring adherence to schedules.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Monitored overall safety by regularly inspecting job sites and confirming observation of protocols and
standards by workers - Maintained strong client relationships, providing regular updates on project progress and addressing any concerns promptly.
- Maintain well-documented client records and program statistics to comply with agency, program and funding requirements
- Communicated with children to provide comfort,
encouragement and positive reinforcement.
Safety Specialist
Amazon
10.2020 - 06.2021
- Led training courses for employees at all levels.
- Investigated accidents and incidents, recommending corrective actions to prevent future occurrences.
- Increased employee awareness of safety protocols by creating engaging educational materials and presentations.
- Provided timely guidance and support for employees involved in accidents or near misses, facilitating speedy recovery and return-to-work efforts when appropriate.
- Enhanced workplace safety by conducting regular inspections and identifying potential hazards.
- Developed and executed safety awareness campaigns, promoting a proactive approach to risk identification and mitigation among employees at all levels of the organization.
- Collaborated with management to develop and enforce safety policies and procedures, resulting in a safer work environment.
- Supported audit procedures to check all procedures, processes and work standards.
- Reduced employee injuries through the implementation of comprehensive safety training programs.
- Developed emergency response plans, coordinating with local authorities for seamless execution during crisis situations.
Education
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
Long Island City, NY2025
High School Diploma -
Urban Assembly Maker Academy
New York 06.2018
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
- Training and mentoring
- Problem Solving
- Hospitality
- Advanced Time Management
- Superior organization
- Tech-savvy abilities
Languages
Spanish
Limited Working
Timeline
Concierge
Kent Services
09.2023 - Current
Site Supervisor
The Children’s Aid Society
05.2022 - 08.2023
Safety Specialist
Amazon
10.2020 - 06.2021
Associate of Science - Business Administration And Management
LaGuardia Community College of The City University of New York
High School Diploma -
Urban Assembly Maker Academy
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