Jennyfer Valbrun
Orlando,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
TurboTax
Orlando, FL
10.2024 - 03.2025
- Assisted customers with inquiries and issues via phone and chat.
- Prepared individual and business tax returns using various software tools.
- Communicated with clients to gather necessary tax information and documentation.
- Assisted clients in understanding tax liabilities and potential deductions.
- Prepared tax returns for individuals and businesses using IRS guidelines.
- Responded to client inquiries regarding tax-related concerns and processes.
- Prepared, reviewed, and filed tax returns for individual clients.
Customer Service Representative
Symphony Placements
Baltimore, MD
04.2024 - 01.2025
- Assisted customers with inquiries and issues via phone and chat.
- Assisted clients in selecting appropriate insurance plans based on their needs.
- Conducted policy reviews to ensure coverage aligns with client requirements.
- Educated clients on various insurance products and benefits available.
- Resolved client inquiries regarding claims and policy details promptly.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Provided customers with information regarding plan features, pricing, and availability.
Customer Care Representative
Serenades By Sonata
Orlando, FL
08.2022 - 03.2024
- Maintained accurate records of interactions and service requests.
- Educated residents on community programs and services available.
- Handled phone inquiries and directed calls to appropriate departments.
- Trained new staff on customer care protocols and systems.
- Answered customer inquiries over the phone and via email.
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Greeted and welcomed visitors at the front desk with a friendly demeanor.
- Scheduled appointments and maintained calendar for office staff.
- Handled payment processing and provided customers with receipts and proper bills and change.
Customer Service Representative
Iqor
Crestview, FL
09.2021 - 06.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed and assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Resolved customer complaints promptly and efficiently.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed positive relationships with customers through friendly interactions.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL05-2022
Skills
- Customer relationship management
- Payment processing
- Positive and professional
- Problem-solving
- Remote office availability
- Data entry
- Sales expertise
- Technical support
- Multi-line telephone operations
- Credit card payment processing
- Microsoft office expertise
- Live chat support
Timeline
Customer Service Representative
TurboTax
10.2024 - 03.2025
Customer Service Representative
Symphony Placements
04.2024 - 01.2025
Customer Care Representative
Serenades By Sonata
08.2022 - 03.2024
Customer Service Representative
Iqor
09.2021 - 06.2022
Associate of Arts -
Florida SouthWestern State College