Summary
Overview
Work History
Education
Skills
Certification
TDO,Dentrix,OpenDental
Languages
Timeline
OfficeManager

Jennyfer Vielman

Worth ,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Office Manager

AXIS Endodontics
03.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained computer and physical filing systems.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Coordinated special projects and managed schedules.
  • Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
  • Controlled finances to lower costs and keep business operating within budget.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Front Office Manager

All Heart Dental
01.2021 - 02.2023
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.

Oficce Manager

Shinning Similes
01.2018 - 01.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Onboarded new employees with training and new hire documentation.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Education

Associate of Science -

Morrine Valley
Palos Hills, IL
08.1999

High School Diploma -

Queen Of Peace
Burbank, IL
03.1998

Skills

  • Customer Service
  • Office Management
  • Organizational Skills
  • Office Administration
  • Customer Relations
  • Clear oral/written communication
  • Excellent multi-tasking ability
  • Billing
  • Scheduling and calendar management
  • Payroll Processing
  • Administrative Support
  • Bookkeeping
  • Payroll and budgeting
  • Scheduling Coordination
  • Inventory Control
  • Staff Management
  • Human Resources
  • Training and coaching
  • Policy Implementation
  • Team Supervision
  • Meeting planning
  • Facility Management
  • Decision-Making
  • Problem Resolution
  • Good Judgment
  • Professional and Courteous

Certification

Training - CPR, OSHA, HIPPA

TDO,Dentrix,OpenDental

Have worked with different Dental Software's , fast leaner to any new dental programs

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

AXIS Endodontics
03.2023 - Current

Front Office Manager

All Heart Dental
01.2021 - 02.2023

Oficce Manager

Shinning Similes
01.2018 - 01.2021

Associate of Science -

Morrine Valley

High School Diploma -

Queen Of Peace

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Jennyfer Vielman