Jennyfer Roberts Nazaire
Miami,FL
Summary
Versatile Front Desk Supervisor adept at managing guest expectations, hotel reputation and business needs. Safety conscious security personnel with excellent communications skills, and eye for detail. Physically dexterous to monitor premises through advanced security cameras. Skilled at handling, and resolving conflicts professionally. Reliable retail sales offering top-notch expertise, customer service skills, and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. High Energy, attentive, and personable, prepared to contribute abilities to Assistant role while further developing acquired skills, and gaining real-world experience. Highly organized, responsible, and well-versed in Microsoft Office. Excellent listening, multilingual, Customer Service skills. Pleasant hospitality professional known for delivering top-notch services to guests.
Overview
5
5
years of professional experience
Work History
Front Desk Supervisor
Holiday Inn Miami West
Hialeah Gardens , Florida
2021.11 - Current
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Supervised around 5 agents daily to ensure exceptional and top notch customer service.
Security Officer
Marksman Security
Aventura , FL
2020.08 - 2021.02
- Warned offenders about rule infractions and violations and verbally evicted violators from premises.
- Monitored and authorized entrance and departure of 10-20 employees and visitors daily.
- Identified and challenged potentially unauthorized individuals for screening and detention in order to prevent access to restricted areas.
- Used Microsoft Word and other software tools to create documents and other communications.
Security Officer/Concierge
Elite Guard
Sunny Isles Beach , FL
2020.04 - 2020.08
- Monitored and authorized entrance and departure of employees and visitors daily.
- Operated scanning equipment to view internal structures of luggage, purses and other bags to check for prohibited items.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Authorized entrance papers and granted or denied entrance to building.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Secured around 10-15 doors in office and main building.
Security Guard Officer
LAZ Security
Miami Beach , FL
2020.01 - 2020.02
- Oversaw entry and exit of up to 25 employees and visitors daily.
- Performed authentication of boarding passes, identification and passports to prevent fraudulent travel.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
Sales Leader/Sales Floor Supervisor
BCBG Maxazria
Aventura , FL
2017.11 - 2019.11
- Taught salespeople to close deals and improve sales performance to increase 100% revenue for company.
- Overcame objections and closed sales while following company policies and legal requirements.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Demonstrated product and answered questions for prospective customers.
Store Associate
TJX Companies (Marshalls)
Miami Beach , FL
2017.01 - 2017.11
- Greeted customers, helped locate merchandise and suggested suitable options.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Processed accurate credit, debit, check and cash sales transactions for more than 20 customers orders per day.
Research Assistant
University Quisqueya
Haiti , P-a-P
2015.01 - 2015.08
- Supported research and development efforts to create new products, equipment and processes.
- Planned, modified and executed research techniques, procedures and tests.
- Handled around 10 calls per day to address customer inquires and concerns
Social Media Manager Intern
University Quisqueya
Haiti , P-a-P
2015.01 - 2015.08
- Curated and segmented editorial content to increase engagement and 100% channel growth.
- Provided digital marketing solutions to Student Office.
- Analyzed and reported social media and online marketing campaign results.
Education
High School Diploma -
College St Louis De Bourdon
Haiti06.2013
Bachelor of Arts - International Studies
University Quisqueya
Haiti11.2015
Associate of Science - Computer Networking
ASA College
Miami, FLSkills
- Stationary surveillance
- Emergency Management
- CCTV Surveillance
- Sales
- Merchandising Knowledge
- Product and Service Sales
- Exceptional Customer Service
- VIP Guest Relations
Languages
English
Full Professional
French
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary
Timeline
Front Desk Supervisor
Holiday Inn Miami West
2021.11 - Current
Security Officer
Marksman Security
2020.08 - 2021.02
Security Officer/Concierge
Elite Guard
2020.04 - 2020.08
Security Guard Officer
LAZ Security
2020.01 - 2020.02
Sales Leader/Sales Floor Supervisor
BCBG Maxazria
2017.11 - 2019.11
Store Associate
TJX Companies (Marshalls)
2017.01 - 2017.11
Research Assistant
University Quisqueya
2015.01 - 2015.08
Social Media Manager Intern
University Quisqueya
2015.01 - 2015.08
High School Diploma -
College St Louis De Bourdon
Bachelor of Arts - International Studies
University Quisqueya
Associate of Science - Computer Networking
ASA College
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