Jenny Kay Brune
Stillwater,OK
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Floral Designer
Little Shop Of Flowers
Stillwater, OK
11.2022 - 01.2024
- Ordered supplies from wholesalers to maintain adequate stock levels in the store.
- Provided guidance on care and maintenance of freshly cut flowers.
- Created tabletop and various other custom arrangements or pieces.
- Participated in client consultations to discuss floral designs for special occasions, christenings, weddings and funerals.
- Ordered and maintained floral inventory and supplies to meet customer demand and offer seasonal varieties.
- Prepared weekly reports regarding sales figures and product trends.
- Participated in industry trade shows to showcase products and services.
- Coordinated delivery schedules with local courier services for timely delivery of floral arrangements.
Store Manager
Cato Fashions
Stillwater, OK
06.2011 - 11.2022
- Reviewed online reviews from customers to identify trends in customer satisfaction.
- Addressed customer inquiries via email or telephone in a professional manner.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured safety regulations were followed throughout the store at all times.
- Processed returns and exchanges according to company policy while providing excellent customer service.
- Analyzed sales figures and prepared reports for upper management on a monthly basis.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Conducted regular audits of all departments to ensure compliance with company policies.
- Provided feedback to corporate office regarding new products or services offered in-store.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Recruited and trained new employees to meet job requirements.
- Participated in meetings with other managers to discuss strategies for increasing sales.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Coordinated promotional activities such as contests, giveaways, discounts.
- Analyzed business performance data and forecasted business results for upper management.
- Organized weekly sales reports to track inventory levels and maximize profitability.
- Assisted customers with product selection based on their individual needs.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Maintained customer service standards by monitoring employee performance and resolving customer complaints.
- Created visual displays that attracted customers to merchandise in the store.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Identified areas of improvement within the store environment and recommended solutions.
- Established relationships with local businesses to promote cross-marketing opportunities.
- Produced thorough, accurate and timely reports of project activities.
- Developed and implemented store policies and procedures to ensure efficient operations.
- Recruited, trained, and managed staff; scheduled shifts and tracked employee attendance.
- Resolved conflicts between employees or customers in a timely manner.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Animal Sciences/Marketing
Oklahoma State University
Stillwater, OK05-2005
Associate of Science - Animal Science
Seward County Community College
Liberal, KS05-2001
Skills
- Flower Storage
- Artistic Flower Arranging
- Price Negotiation
- Design Specifications
- Vendor Relationships
- Bouquets Design
- Client Consultations
- Client Meetings
- Customer Orders
- Order Placement
- Horticulture Knowledge
- Sales and Marketing
- Social Media Promotion
- Order Management
- Flower Pruning and Watering
- Stock Organization
- Design Team Recommendations
- Training & Development
Accomplishments
- Outstanding Sales Member
- Oklahoma State Homecoming Executive
- Oklahoma State Agriculture Council Officer
- Livestock Judging Member
- National Sheep Association Presiendent
Affiliations
- Member of Payne Co. Farm Bureau
- Member of Trinity Lutheran Church
Timeline
Floral Designer
Little Shop Of Flowers
11.2022 - 01.2024
Store Manager
Cato Fashions
06.2011 - 11.2022
Bachelor of Science - Animal Sciences/Marketing
Oklahoma State University
Associate of Science - Animal Science
Seward County Community College
Similar Profiles
Joel GuzmanJoel Guzman
Assistant Foreman at W.L. Flowers Machine ShopAssistant Foreman at W.L. Flowers Machine Shop
Dean ChambersDean Chambers
State Account Manager at Lynch Flowers/ Pine Valley FlowersState Account Manager at Lynch Flowers/ Pine Valley Flowers
Teresa FlowersTeresa Flowers
Director of Marketing at Flowers Flooring & Flowers PaintingDirector of Marketing at Flowers Flooring & Flowers Painting