Experienced health and life insurance professional dedicated to fostering effective teamwork and delivering tangible outcomes. Proficient in engaging with clients, conducting comprehensive health assessments, and executing program initiatives. Known for adaptability and dependability, consistently demonstrating the ability to effectively respond to evolving demands. Recognized for exceptional problem-solving capabilities and a strong aptitude for building positive relationships with others.
Hi, I’m
Jennifer Kiley
South Weber,United States
Summary
Overview
6
years of professional experience
2
Certifications
5
years of post-secondary education
Work History
Insurance Made Simple
Life and Health Agent
10.2023 - Current
Job overview
- Advise clients on life and health insurance options, achieving a high policy renewal rate.
- Develop tailored insurance plans, resulting in increased client satisfaction and retention.
- Analyze client needs to recommend optimal coverage, ensuring comprehensive protection.
- Collaborate with underwriters to expedite policy issuance, reducing processing time.
- Educate clients on policy details, fostering informed decision-making and trust.
GoHealth
Medicare Team Manager
07.2020 - 08.2023
Job overview
- Led cross-functional teams to streamline processes, resulting in substantial efficiency gains and cost reductions.
- Implemented data-driven strategies for measurable performance improvements.
- Analyze client risk profiles to craft personalized insurance solutions, enhancing coverage adequacy and client satisfaction.
- Drive policy renewals through proactive client engagement, resulting in a notable increase in retention rates and recurring revenue.
- Partner with underwriting teams to optimize policy issuance, significantly reducing turnaround times and improving client onboarding.
Legacy House of Park Lane
Customer Service/Server
01.2020 - 08.2020
Job overview
- Engaged with customers daily, handled food orders, and coordinated schedules, ensuring smooth operations.
- Maintained accurate resident records, enhancing personalized care and service quality.
- Facilitated communication between kitchen staff and aides, optimizing workflow and improving service.
Chick Fil A
Director
01.2019 - 01.2020
Job overview
- Directed staff to stations, set up registers, ensured smooth operations, boosting efficiency.
- Managed customer service, taking orders, providing refills, ensuring high satisfaction.
Education
DAVIS HIGH SCHOOLKaysville, UT
DIPLOMA
06.2007
University Overview
DAVIS APPLIED TECHNOLOGY COLLEGEKaysville, UT
CERTIFICATION from CNA certificate/training
03.2006
University Overview
Life And Health Insurance
Licensed
07.2020 - Current
University Overview
Skills
- Verbal communication
- Healthcare systems navigation
- Insurance eligibility verification
- Sales experience
- Sales enhancement skills
- Stress management techniques
- Team leadership
- Teamwork
- Team building
- Measurable goal development
- Continuous improvement
- HIPAA compliance
Accomplishments
Accomplishments
- Achieved team sales goal through effectively helping with training and daily coaching.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 16+ Agents.
- Collaborated with large team on the development of Salesfloor Training.
Certification
- Health License
- Life License
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Life and Health Agent
Insurance Made Simple
10.2023 - Current
Life And Health Insurance
Licensed
07.2020 - Current
Medicare Team Manager
GoHealth
07.2020 - 08.2023
Customer Service/Server
Legacy House of Park Lane
01.2020 - 08.2020
Director
Chick Fil A
01.2019 - 01.2020
DAVIS APPLIED TECHNOLOGY COLLEGE
CERTIFICATION from CNA certificate/training
DAVIS HIGH SCHOOL
DIPLOMA
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