DeAndre Daniels
Houston,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service, administration, and sales. Strong foundation in Six Sigma and Lean methodologies, complemented by expertise in training, cash handling, and client relationship management. Proven ability to implement effective business solutions, conduct insightful analytics, and identify opportunities for business growth. Seeking a remote role focused on enhancing customer satisfaction, streamlining administrative processes, and driving sales performance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Life and Health Insurance Agent (Remote)
Results-Cx
Norristown, PA
08.2025 - 01.2026
- Provided outstanding customer service to policyholders by addressing inquiries about life and health insurance plans, claims, and coverage options.
- Assisted clients with policy enrollment, updates, and renewals, ensuring a smooth and efficient process.
- Delivered tailored recommendations to meet clients' insurance needs while educating them on
- Coordinated with internal teams to streamline claims processing and ensure timely resolution of issues.
- Resolved customer concerns and escalations promptly, achieving a specific metric.
Team Lead
WALMART
Houston, TX
06.2022 - 08.2024
- Fostered an environment of service excellence for internal and external customers.
- Effectively resolved customer issues, ensuring the highest level of satisfaction.
- Communicated company goals, safety practices, and deadlines to team members.
- Assisted upper management in hiring, training, and kept management updated on team performance.
- Collaborated across departments to meet customer requirements and optimize sales setups.
- Collaborated with team members to complete restocking tasks efficiently.
- Operated forklifts and other warehouse equipment to move and store products.
- Unloaded and unpacked merchandise from delivery trucks.
Jr Business Intelligence Analyst (Remote)
COPINSAY CONSULTING LLC
Houston, TX
01.2023 - 01.2024
- Analyzing business data, identifying inefficiencies and proposing improvements.
- Developing and maintaining impactful KPI PowerBI dashboards, resulting in a 10% increase in datadriven decision-making.
- Collaborating with clients to define business plans and goals.
- Conducting comprehensive market research, analyzed managerial feedback, and identified trends for continuous improvement.
- Working closely with business users to identify data needs and provided recommendations for enhancing data quality.
Customer Support Specialist
THE MB STREAM LLC
Houston, TX
08.2020 - 06.2022
- Proactively submitted requests to prevent recurring issues and recommended process improvements.
- Managed escalated service concerns, achieving a remarkable 97% customer satisfaction rating within 5 months.
- Answered an average of 40 inbound calls daily, educating clients on programs and website navigation.
- Maintained call center database, collecting and recording information.
- Conducted effective research and relayed information to customers.
Education
Diploma - General Studies
Cypress Springs High School
Cypress, TexasSkills
- Customer service
- High-volume call center
- Verbal communication
- Written communication
- Computer/technical
- Complex problem solving
- Multitasking
- Strong work ethic
- Adaptability
- Flexibility
- SQL
- Microsoft Office
- Git
- PostreSQL
- Power BI
- Advanced Excel
- Powerpoint
- Outlook
- Microsoft SQL Server
- GitHub
- Interpersonal skills
- Team leadership
- Management
- Time management
- Collaboration
- Team building
- Resilience
Certification
- Fred Pryor Administrative Professional
- Texas Department of Insurance - Life and Health License
- Udemy Sales - How To Close More Sales
- Udemy Sales - How to create sales funnel
- Microsoft Applications
- Customer Service Skilled Level - Alison
- Texas Department of Insurance - Property & Casualty License
Timeline
Life and Health Insurance Agent (Remote)
Results-Cx
08.2025 - 01.2026
Jr Business Intelligence Analyst (Remote)
COPINSAY CONSULTING LLC
01.2023 - 01.2024
Team Lead
WALMART
06.2022 - 08.2024
Customer Support Specialist
THE MB STREAM LLC
08.2020 - 06.2022
Diploma - General Studies
Cypress Springs High School