Jenny Orso Gaiser
Birmingham
Summary
Dynamic leader with a proven track record at Village Sportswear and Shoefly, enhancing customer satisfaction and driving financial performance. Skilled in customer service and time management, successfully managed budgets and motivated teams to exceed goals. Expert in optimizing resource utilization and fostering strong relationships, achieving significant business growth.
Overview
27
27
years of professional experience
Work History
Manager
Village Sportswear
10.2019 - Current
- Manage and motivate employees to be productive and engaged in work.
- Accomplish multiple tasks within established timeframes.
- Maintain professional, organized, and safe environment for employees and patrons.
- Enhance customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager/Buyer
Shoefly
09.2007 - 10.2019
- Accomplished multiple tasks within established timeframes.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
Sales Assistant
Morgan Stanley Dean Witter
02.1998 - 12.1999
- Assisted broker with transactions for clients.
- Spoke with clients often and had personal knowledge of each.tr
- Scheduled meetings and developed spreadsheets for broker.
Education
Masters - Art History
University of Alabama At Birmingham
Birmingham, AL05.1999
Bachelor Of Arts - Art History/English
The University of Alabama
Tuscaloosa, AL08.1997
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Timeline
Manager
Village Sportswear
10.2019 - Current
Manager/Buyer
Shoefly
09.2007 - 10.2019
Sales Assistant
Morgan Stanley Dean Witter
02.1998 - 12.1999
Masters - Art History
University of Alabama At Birmingham
Bachelor Of Arts - Art History/English
The University of Alabama
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