Jenaly Ochoa
Selma,NC
Summary
Proven track record in enhancing customer experiences professionally and streamlining operations, demonstrated during tenure at Wells Fargo and Amazon. Skilled in leveraging computer skills and bilingualism to improve service efficiency and accuracy. Excelled in fast-paced environments, achieving significant improvements in customer satisfaction and operational workflows. Expert in customer service and adaptability, consistently meeting and exceeding business objectives with a enthusiastic and professional demeanor!
Overview
5
5
years of professional experience
2
2
Languages
Work History
Station Assosiate
Amazon
11.2023 - 04.2024
- Helped Organize and Schedule Deliveries.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Worked with digital programs to fix any technical errors to ensure correct deliveries, and plan the best possible solutions for customers.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
Bank Teller
Wells Fargo
09.2022 - 07.2023
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Adapted quickly to all banking procedures and digital programs with ease.
- Implemented security measures to protect bank assets, reducing instances of fraud and theft.
Cashier
Walmart
06.2021 - 11.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2019 - 01.2021
- Greeted customers entering store and responded promptly to customer needs.
- Memorized all products, prices, and cashiering procedures.
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
Education
High School Diploma -
Clayton High School
Clayton, NC12.2020
Skills
- Customer Service Excellence
- Fluent Bilingualism (Spanish)
- Time Management
- Computer Skills
- Cash Handling
- Call Management
- Sales and Upselling
- Calm and Professional Under Pressure
- Adaptability
- Account Management
Timeline
Station Assosiate
Amazon
11.2023 - 04.2024
Bank Teller
Wells Fargo
09.2022 - 07.2023
Cashier
Walmart
06.2021 - 11.2021
Cashier
Bojangles' Famous Chicken 'n Biscuits
06.2019 - 01.2021
High School Diploma -
Clayton High School