Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jenovic Elumbu

Riverdale Park,MD

Summary

Result driven dynamic professional with extensive experience in account management and customer service. Known for exceptional teamwork and mentoring skills, contributing to improved client retention and team performance. Seeking to leverage expertise in relationship building to achieve strategic business objectives.

Overview

4
4
years of professional experience

Work History

Account Manager

Maverick Marketing
Hyattsville, MD
01.2026 - Current
  • Built and managed strong client relationships while consistently exceeding sales goals through effective communication and closing strategies
  • Trained and mentored new sales representatives on sales techniques, customer service, and company processes
  • Conducted second round interviews and assisted management with candidate evaluation and hiring decisions
  • Resolved customer concerns professionally while identifying solutions that improved client satisfaction and retention
  • Demonstrated leadership and teamwork skills by supporting team performance, onboarding employees, and driving business growth

Fast Food Crew Trainer

McDonald's
Riverdale Park, MD
06.2023 - 01.2026
  • Trained new crew members on operational procedures and customer service standards.
  • Monitored team performance to ensure adherence to food safety protocols and quality guidelines.
  • Assisted in scheduling staff shifts, optimizing coverage for peak hours.
  • Implemented training programs that enhanced team efficiency and service speed.
  • Demonstrated exceptional multitasking abilities while handling multiple orders simultaneously under high-pressure situations.

Gym Trainer

CrossFit Hyattsville
Hyattsville, MD
01.2022 - 06.2023
  • Developed customized fitness programs tailored to individual client goals and needs.
  • Conducted group training sessions, fostering teamwork and motivation among participants.
  • Educated clients on proper exercise techniques to ensure safety and effectiveness.
  • Built strong relationships with clients through regular communication, follow-ups, and progress updates, fostering loyalty and trust.

Education

High School Diploma -

DeMatha Catholic High School
Hyattsville, MD
05-2025

Bachelor of Arts - Information Technology

University of Maryland Global Campus
Hyattsville, MD
06-2030

Skills

  • Account management
  • Customer service
  • Teamwork and collaboration
  • Client relations
  • Relationship building
  • Strategic planning
  • Goal oriented
  • Networking skills
  • Goals and performance
  • Marketing
  • Customer satisfaction
  • Customer relationships

Languages

English
Full Professional
Spanish
Limited Working
French
Native or Bilingual

Timeline

Account Manager

Maverick Marketing
01.2026 - Current

Fast Food Crew Trainer

McDonald's
06.2023 - 01.2026

Gym Trainer

CrossFit Hyattsville
01.2022 - 06.2023

Bachelor of Arts - Information Technology

University of Maryland Global Campus

High School Diploma -

DeMatha Catholic High School