Jens Lee
New London
Summary
Dynamic dayhab supervisor specializing in staff training, team leadership, and customer relationship management. Proven ability to solve problems and ensure quality, leading to enhanced operational efficiency and improved employee performance.
Overview
30
30
years of professional experience
Work History
Dayhab Supervisor
Imagine the Possibilities
Maquoketa
09.2022 - Current
- Trained and mentored new staff on policies and procedures, enhancing service quality.
- Monitored compliance with safety regulations and company standards for operations.
- Conducted regular performance evaluations, fostering staff development and growth.
- Directed and supervised team of 15 employees in daily operations.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Complied with company policies, objectives and communication goals.
Nursing Home Administrator
New London Specialty Care / Care Initiatives
New London
07.1999 - 08.2022
- Administered daily operations of skilled nursing facility, ensuring high-quality resident care and efficient service delivery.
- Ensured compliance with state and federal regulations for healthcare services.
- Managed budgetary plans to align resources with operational needs effectively.
- Supported families during crises or transitions, facilitating communication and resources for improved resident well-being.
- Participated in meetings with local agencies, government representatives and community organizations regarding issues impacting elderly populations served by the nursing home facility.
- Conducted interviews of potential employees to ensure quality care was provided by staff members.
- Ensured compliance with state and federal regulations regarding patient care standards and safety protocols.
- Directed, supervised, and evaluated medical, clerical, and maintenance personnel to maintain high standards of care and operational efficiency.
Licensed Nursing Home Administrator
Osceola Nursing & Rehab / Care Initiatives
Osceola
02.1999 - 07.1999
- Managed daily operations of nursing home facility, ensuring optimal staff performance and resident satisfaction.
- Maintained compliance with state and federal regulations for elder care services, safeguarding resident welfare.
- Engaged with families to address resident needs and concerns, fostering strong relationships and trust.
- Reviewed incident reports involving patients and residents regularly for accuracy and completeness before submitting them for further investigation.
Certified Nurse Aide
Good Samaritan Society
Postville
09.1996 - 11.1998
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported residents in daily living activities and personal care to enhance comfort and dignity.
- Facilitated patients' shaving, bathing, and oral hygiene to encourage self-care and well-being.
- Helped residents with bathing and dressing to maintain personal hygiene and improve quality of life.
Education
Bachelor of Arts - Business Management
Luther College
Decorah, IA05-1995
Skills
- Staff training
- Quality assurance
- Customer relationship management
- Team leadership
- Decision making
- Problem solving
- Coaching and mentoring
- Customer service
- Documentation and reporting
Affiliations
- President of New London Chamber 2001 / 2002; Board memeber / secretary of New London Dollars for Scholars 2001 - 2023
Timeline
Dayhab Supervisor
Imagine the Possibilities
09.2022 - Current
Nursing Home Administrator
New London Specialty Care / Care Initiatives
07.1999 - 08.2022
Licensed Nursing Home Administrator
Osceola Nursing & Rehab / Care Initiatives
02.1999 - 07.1999
Certified Nurse Aide
Good Samaritan Society
09.1996 - 11.1998
Bachelor of Arts - Business Management
Luther College