Jenson Luce
Kenmore
Summary
Dynamic manager with a proven track record at Jimmy John's, excelling in team leadership and customer service. Enhanced operational efficiency through effective task delegation and staff mentoring, resulting in improved customer satisfaction. Skilled in time management and safety procedures, fostering a productive and safe work environment. Experienced crew member among multiple jobs, eager to work.
Overview
2026
2026
years of professional experience
Work History
Manager
Jimmy John's
Manager
Jimmy Johns Restaurant
11.2024 - 08.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Crew Member
Mc Donalds, Chris Taylor
01.2024 - 07.2024
Crew Member
Jack in the Box
06.2021 - 07.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
GED
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Relationship building
- Expectation setting
- Safety procedures
- Clear communication
- Inventory management
Timeline
Manager
Jimmy Johns Restaurant
11.2024 - 08.2025
Crew Member
Mc Donalds, Chris Taylor
01.2024 - 07.2024
Crew Member
Jack in the Box
06.2021 - 07.2023
Manager
Jimmy John's
GED -
GED
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