Dylan Almeida
Spokane Valley
Summary
Dynamic professional with a proven track record at Sherwin Williams excelling in customer service and fostering strong relationships. Demonstrated leadership and DJ software proficiency, enhancing event ambiance and driving sales. Known for a strong work ethic and excellent communication, consistently achieving positive outcomes and elevating customer experiences.
Customer service professional with proven track record in assisting clients and enhancing their experience. Known for reliability, adaptability, and collaborative approach in achieving team goals. Proficient in navigating various customer service platforms and maintaining positive attitude under pressure.
Overview
4
4
years of professional experience
Work History
Customer Service
Sherwin Williams Employees Credit Union
07.2023 - Current
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Provided exceptional customer service, addressing concerns professionally and empathetically.
- Provided exceptional customer service with product recommendations, increasing sales revenue.
- Provided outstanding customer service, addressing guest concerns promptly and professionally.
- Resolved customer service escalations to promote mutually beneficial outcomes.
- Enhanced store reputation with excellent customer service and professional demeanor.
DJ and Handy Man
Stormin Normans Shipfaced Saloon
01.2022 - Current
- Engaged guests at special events by playing fun, lively songs and encouraging dancing.
- Participated in community events and fundraisers and professionally represented station.
- Elevated event ambiance by incorporating lighting effects and visuals into live performances when appropriate.
- Showcased versatility in performing various music styles ranging from classic hits to modern chart-toppers catering to diverse audiences tastes.
- Adjusted music plans based on crowd preferences and mood.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Increased workspace efficiency by organizing storage areas and maintaining an inventory of tools and supplies.
- Set up and broke down venue spaces for events based on directions and diagrams.
- Followed instructions from supervisor regarding daily job tasks and duties.
Race Team Crew Member
Spokane County Raceway
05.2021 - 08.2021
- Promoted teamwork through active listening and open communication, fostering a positive work culture among crew members.
- Restocked customer and crew areas with necessary supplies and rotated stock as required.
- Developed time management skills to effectively handle multiple tasks simultaneously while maintaining attention to detail under pressure.
- Increased repeat business through exceptional customer service interactions that built strong relationships with patrons.
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Completed daily inspection of machines and equipment.
Education
High School Diploma -
West Valley High School
Spokane Valley, WA06-2018
Skills
- Customer service understanding
- DJ software proficiency
- Power tool proficiency
- Strong work ethic
- Excellent communication
- Customer service abilities
- Leadership qualities
- Retail sales customer service
- Customer service standards
- Reading the crowd
- Painting expertise
- Customer relations
Timeline
Customer Service
Sherwin Williams Employees Credit Union
07.2023 - Current
DJ and Handy Man
Stormin Normans Shipfaced Saloon
01.2022 - Current
Race Team Crew Member
Spokane County Raceway
05.2021 - 08.2021
High School Diploma -
West Valley High School
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