Jeny Barber
Santa Rosa,CA
Summary
Results-driven Customer Service Representative known for exceptional communication and problem-solving skills. Proven ability to assist customers with product selection and enhance service quality through effective teamwork.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Montessori Services
Santa Rosa, California
10.2023 - 12.2026
- Assisted customers with inquiries about products and services.
- Processed customer orders and returns efficiently.
- Resolved customer complaints through effective communication.
- Collaborated with team members to enhance service quality.
- Provided product information to help customers make informed decisions.
- Engaged customers in a friendly and professional manner.
- Utilized company software to manage service requests and track issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Updated databases with new and modified customer data.
- Completed day-to-day duties accurately and efficiently.
- Processed invoices in accordance to established procedures.
- Contacted vendors to follow up on late invoices.
- Weighed envelopes containing statements to determine correct postage and affix postage.
Education
GED -
Terra Linda High School
San Rafael, CA06-1996
Skills
- Customer relationship management
- Order processing
- Product knowledge
- Database management
- Service quality enhancement
- Invoice processing
- Team collaboration
- Grammar
- Office equipment proficiency
- Professional telephone demeanor
- Clerical support
- Courteous demeanor
- Customer relations
- Call center procedures
- Data collection
- 10-key
- Payment processing
- File and records maintenance
Timeline
Customer Service Representative
Montessori Services
10.2023 - 12.2026
GED -
Terra Linda High School