Jeny Jackson
Commerce,GA
Summary
Customer-oriented supervisor with several years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Best Buy
Buford, GA
12.2021 - Current
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Identified areas of improvement and developed strategies to increase efficiency.
- Analyzed data related to production, distribution, quality control, inventory levels.
- Developed strong relationships with customers through excellent customer service practices.
- Trained new employees on proper job functions and company policies and procedures.
Warehouse Clerical Support- Coorinator
Best Buy
Buford, GA
06.2019 - 12.2021
- Resolved customer complaints in a timely manner while upholding company standards.
- Organized team events to promote a positive work environment.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Site Supervisor
Allied Universal Security Services
Buford, GA
12.2016 - 06.2019
- Investigated accidents or near-miss incidents; documented findings in an incident report form.
- Conducted regular training sessions with staff to ensure compliance with company policies and procedures.
- Managed and supervised a team of 10+ site staff members to ensure safety, quality control and efficient operations.
- Collaborated closely with law enforcement agencies to provide assistance during investigations or emergencies.
- Assessed current Security processes and procedures periodically making adjustments as needed in order maximize efficiency.
Retail Supervisor
Jewelry Warehouse
Lexington, SC
11.2013 - 01.2016
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Developed and implemented effective schedules to ensure adequate staffing coverage during peak hours.
- Maintained a clean and organized work environment to ensure an enjoyable shopping experience for customers.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
Education
Bachelor of Science - Data Analytics
Strayer Unversity
Skills
- Staff Supervision
- Customer Relations
- Operations Management
- Risk Management
- Safety oversight
- Quality Assurance
Timeline
Operations Supervisor
Best Buy
12.2021 - Current
Warehouse Clerical Support- Coorinator
Best Buy
06.2019 - 12.2021
Site Supervisor
Allied Universal Security Services
12.2016 - 06.2019
Retail Supervisor
Jewelry Warehouse
11.2013 - 01.2016
Bachelor of Science - Data Analytics
Strayer Unversity