Jenya Sterling
Waco,TX
Summary
Certified Phlebotomist with broad experience in fast-paced healthcare settings. Skilled in blood collection, specimen processing, and patient interaction to ensure comfort and accuracy during procedures. Demonstrated ability to maintain high standards of safety and hygiene, leading to improved patient satisfaction and efficiency in sample collection processes. Known for strong communication skills and teamwork, enhancing operational flow and patient care.
Overview
4
4
years of professional experience
Work History
Phlebotomist
Immunotek Bio Centers
Waco, TX
07.2024 - Current
- Utilized aseptic techniques to prevent infection and cross-contamination during blood collection.
- Reported any abnormal results or trends to supervisor or laboratory manager.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Monitored patients for adverse reactions and provided immediate care as needed.
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Educated patients on specimen collection procedures and post-draw care.
- Conducted various blood tests and updated results into paper and electronic charts.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Responded quickly and effectively to emergency situations.
- Maintained accurate records of collected specimens and test results.
- Maintained a clean, safe, and organized work environment.
Medical Courier
Quest Diagnostics
Waco, TX
06.2022 - 03.2023
- Communicated effectively with dispatch and management to report progress and any issues encountered during transport.
- Ensured the proper packaging and labeling of specimens according to established protocols, reducing the risk of contamination or damage.
- Maintained accurate records of deliveries, pickups and other related activities.
- Adhered to HIPAA regulations when handling sensitive materials.
- Conducted daily vehicle inspections to ensure operational safety and reliability, addressing any issues promptly.
- Coordinated delivery of medical specimens to appropriate laboratory facilities.
- Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.
Customer Service Assistant
HEB Grocery Store
Waco, TX
04.2021 - 05.2022
- Provided assistance to customers in completing forms or applications related to their purchases.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Prepared reports on sales figures and customer feedback for management review.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Education
Certificate - Phlebotomy
Austin Phlebotomy Specialist
Waco, TX05-2024
High School Diploma -
Waco High School
Waco, TX05-2023
Skills
- Medical records handling
- Donor screening
- Venipuncture
- Patient confidentiality
- Blood collection
- Paperwork processing
- Patient care
- Communication
- Sample and specimen collection
- HIPAA compliance
Timeline
Phlebotomist
Immunotek Bio Centers
07.2024 - Current
Medical Courier
Quest Diagnostics
06.2022 - 03.2023
Customer Service Assistant
HEB Grocery Store
04.2021 - 05.2022
Certificate - Phlebotomy
Austin Phlebotomy Specialist
High School Diploma -
Waco High School