Jenyver Harris
Kenosha,WI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Apl Logistics
10.2019 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Reviewed and updated client correspondence files and database information to maintain accurate records.
- Identified data entry errors and reported to necessary departments.
- Corrected data entry errors to prevent duplication or data degradation.
- Scanned documents and saved in database to keep records of essential organizational information.
- Compiled and verified accuracy and sorting information to prepare source data for computer entry.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Organized, sorted, and checked input data against original documents.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Conducted audits of existing data entry processes.
- Compared transcribed data with source document to detect and correct errors.
- Utilized techniques for increasing data entry speed.
- Created spreadsheets for more efficient recordkeeping.
- Managed and organized documents for data entry tasks.
Material Handler
Apl Logistics
01.2019 - 10.2019
- Operated pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Packed items into appropriate containers for shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
Warehouse Associate
Amazon
11.2018 - 12.2018
- Prepared orders for shipment by sorting products
- Worked safely around machinery
- Checked packages and merchandise for damage and notified supervisor
- Inspected outgoing shipments to verify accuracy and prevent errors.
- Surrounded items in cling film, padded blankets, and tape to protect from damage
- Verified documentation and condition of freight to assure quality standards were achieved.
- Assembled pallets and crates for secure transportation of materials.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Performed general housekeeping and cleaning tasks.
Machine Operator
QPS Employment Group
03.2018 - 08.2018
- Welding products together
- Packing finished products
- Operate machines to cut steel parts
- Verify products before shipped
- Verify quantity of products
Merchandiser
SAS Retail Services
05.2017 - 02.2018
- Use planogram to set products
- Remove expired and damaged products off the shelves
- Verify measurements and quantity of shelves
- Pull product that isn't on the planogram
- Put new products on the shelves
- Communicate with manager about any products that were pulled off of shelves
- Pull old price tags off and replace with the current dates of price tags
- Clean up area and verify everything was taken care of
- Pack removed products and put them in the correct area in the back with placards that state what the product is
Warehouse Associate
Integrity Staffing Solutions, AMAZON
11.2015 - 12.2015
- Count finished products to determine if product orders are complete
- Examine products to verify conformance to quality standards
- Mark or tag identification on parts
- Pack and store materials and products
Data Entry Clerk
QPS Employment Group, PRIORITY SIGN
03.2015 - 09.2015
- Compile information, such as production rates and progress, materials inventories, materials used, or customer information, so that status reports can be completed
- Examine documents, materials, or products and monitor work processes to assess completeness, accuracy, and conformance to standards and specifications
- Confer with department supervisors or other personnel to assess progress and discuss needed changes.
Data Entry Specialist
Service First Staffing, LINC
07.2009 - 02.2014
- Distribute production schedules or work orders to departments
- Accurately labeling freight, monitoring inventory, calculating, and verifying inventory
- Proficient in entering and completing orders in WMS in a timely manner
- Contact suppliers to verify shipment details.
Education
Computer Technology/ Criminal Justice
ITT Technical Institute
Mount Prospect, ILDiploma -
Zion Benton High School
06.1999
Skills
- Proficient working with
- Microsoft Office/Windows, CMS and WMS, Warehouse Associate, Shipping
- Receiving, Shipping, General Labor
- Additional Information
- Strong background in Leadership, Management, Customer Service, Inventory control
- Proficiency working with Microsoft Office/Windows: Microsoft Word, Excel, PowerPoint, WMS and CMS
- Appointment Scheduling
- Data Entry
- Complaint Resolution
- Microsoft Outlook
- Recordkeeping Strengths
- Microsoft Excel
- Customer Service
- Filing
- Order Processing
- Computer Proficiency
- Staff Training
- Delivery Scheduling
- Administrative Support
Additional Information
- Authorized to work in the US for any employer
Timeline
Customer Service Representative
Apl Logistics
10.2019 - 09.2023
Material Handler
Apl Logistics
01.2019 - 10.2019
Warehouse Associate
Amazon
11.2018 - 12.2018
Machine Operator
QPS Employment Group
03.2018 - 08.2018
Merchandiser
SAS Retail Services
05.2017 - 02.2018
Warehouse Associate
Integrity Staffing Solutions, AMAZON
11.2015 - 12.2015
Data Entry Clerk
QPS Employment Group, PRIORITY SIGN
03.2015 - 09.2015
Data Entry Specialist
Service First Staffing, LINC
07.2009 - 02.2014
Computer Technology/ Criminal Justice
ITT Technical Institute
Diploma -
Zion Benton High School
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