Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Jeorge De La Cruz
Open To Work

Jeorge De La Cruz

Customer/ Guest Services
San Jose,CA

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Front Desk AgentPurchasing AgentConciergeCustomer Service Representative

Work Type

Full TimePart TimeContract WorkGig WorkConsultingVolunteerSeasonal Work

Location Preference

On-SiteRemote
Location: San Jose, CA, US
Open to relocation: Yes

Minimum Desired Compensation

30/hr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursHealthcare benefitsPaid sick leave401k matchPersonal development programsStock Options / Equity / Profit SharingPaid time off

Summary

Dedicated professional with a strong background in guest services and hospitality. Known for attention to detail and effective problem-solving, ensuring exceptional guest experiences.

Overview

11
11
years of professional experience

Work History

Front Desk Agent

The Fairmont Hotel
San Jose, CA
06.2003 - 10.2006
  • Managed guest check-ins and check-outs efficiently, ensuring a seamless experience.
  • Responded promptly to guest inquiries, resolving issues to enhance satisfaction.
  • Coordinated with housekeeping and maintenance teams to uphold service standards.
  • Utilized hotel management software to update reservations and track guest preferences.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.

Purchasing Agent

The Wyndham Hotel
San Jose, CA
01.1998 - 05.2003
  • Negotiated contracts with suppliers to secure competitive pricing and favorable terms.
  • Conducted market research to identify cost-effective purchasing options and trends.
  • Streamlined procurement processes, enhancing efficiency in order fulfillment and inventory management.
  • Collaborated with department heads to assess and forecast supply needs for hotel operations.
  • Established strong rapport with vendors resulting in improved payment terms without compromising quality or service levels.

Concierge

San Jose Hilton and Towers
San Jose, CA
03.1996 - 12.1997
  • Provided exceptional guest services, addressing inquiries and resolving issues efficiently.
  • Coordinated VIP arrivals and departures, ensuring personalized experiences for distinguished guests.
  • Managed reservations and bookings using property management systems to optimize guest satisfaction.
  • Collaborated with housekeeping and maintenance teams to ensure seamless room readiness and service delivery.
  • Developed local partnerships with businesses to offer exclusive guest experiences and promotions.
  • Developed relationships with local businesses to secure discounts and special access for guests.

Education

High School Diploma -

San Jose City College
San Jose, CA
06-1990

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Hospitality services
  • Clerical duties
  • Tourism knowledge
  • Supply replenishment
  • Fluent in Spanish
  • Detail-oriented
  • Dining and amenity recommendations

Languages

Spanish
Native or Bilingual

Timeline

Front Desk Agent

The Fairmont Hotel
06.2003 - 10.2006

Purchasing Agent

The Wyndham Hotel
01.1998 - 05.2003

Concierge

San Jose Hilton and Towers
03.1996 - 12.1997

High School Diploma -

San Jose City College

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