Jeorgia Gerdes
Glendale,AZ
Summary
Successful Supervisor, QA Team Lead and Real Estate Agent. Extensive experience in customer service, social media content moderation, team building and recruiting. Highly adept at building excellent working relationships. Bring a positive and energetic attitude to the work place.
Overview
29
29
years of professional experience
Work History
Supervisor/OSL
McKesson
10.2018 - Current
- Assist in on-boarding and training of new agents for our re-enrollment season
- Operations Support Lead for the Escalations team
- Work closely with healthcare providers and patients to assist with escalated reimbursement or order status issues
- Monitor agents stats assessing performance to gauge business functions and inefficiencies in order to meet required program metrics
- Evaluate employees’ strengths and assign responsibilities based upon performance and training
- Collaborate with management, technical team members and fellow supervisors to organize efficient operations and achieve demanding schedule targets.
- Develop work schedules for all team members to maximize shift coverage.
- Oversee daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Quality Analyst Team Lead
Cognixant
07.2017 - 10.2018
- Coach employees in their job roles, offering insight, positive reinforcement and feedback for improvement
- Work directly with Operations, Policy, Training and Logistics to achieve site alignment and maintain consistent accuracy scores
- Interview candidates and provide feedback on their suitability for the project to their recruiter
- Work with our sister site in FL to compile stats, create PowerPoint and present findings in weekly video conference with the Client
Real Estate Assistant
Keller Williams Northeast
04.2015 - 05.2017
- Representing buyers and sellers of developed properties
- Showed properties to potential buyers and other brokers at open houses and by appointment
- Continually stayed up-to-date on mortgage rates and related real estate news
- Communicated with clients to keep them informed and up to date on the progression of their purchase or sale contract
- Wrote and presented purchase contracts to sellers for consideration
Buyer Agent Specialist
Graf Home Selling Team
10.2011 - 01.2015
- Acted as liaison between buyers and sellers to ensure positive experiences for both parties
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations
Real Estate Agent
Coldwell Banker Hedges
12.2008 - 10.2011
- Marketed and sold property for clients by hosting open houses and advertising online and in print
- Guided clients from beginning to end of the home buying process
- Represented buyers and sellers of developed and undeveloped properties
- Maintained connections with clients to encourage repeat business and referrals
Human Resources Administrative Assistant
Pella Corporation
05.1996 - 08.1998
- Screened new employee applications and determined who to call back for an interview
- Administered written competency tests to future employees
- Arranged drug screening tests for employee candidates
- Worked with HR staff to plan and carry out company activities and employee incentive programs
Education
Some college - Early childhood education
BYU Idaho
Rexburg, IDSkills
- Business process optimization
- Training and mentoring
- Results-driven
- Team leadership
- Strong verbal communication
- Client support
- Process improvement
- Collaborative team development
Timeline
Supervisor/OSL
McKesson
10.2018 - Current
Quality Analyst Team Lead
Cognixant
07.2017 - 10.2018
Real Estate Assistant
Keller Williams Northeast
04.2015 - 05.2017
Buyer Agent Specialist
Graf Home Selling Team
10.2011 - 01.2015
Real Estate Agent
Coldwell Banker Hedges
12.2008 - 10.2011
Human Resources Administrative Assistant
Pella Corporation
05.1996 - 08.1998
Some college - Early childhood education
BYU Idaho
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