Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Simons

Lorena,TX

Summary

Accomplished professional with over 23 years of experience in computer and network operations, technical support, and customer service. Excellent communication and diagnostic skills, consistently solve problems and rarely escalate issues. Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity. Leader with a solid reputation for productivity, complex problem resolution, and professionalism. Strategist with operations experience in large global data centers with mixed computing environment including Alcatel, Tellabs, Ciena, WFA, BBNMS, and Broadband and interconnected mainframe. Quality-focused individual with the proven ability to create and deliver solutions that meet corporate objectives tied to business and technology performance. Expert in delivering infrastructure enhancements on time and with minimal impacts to business continuity.

Result-driven Parts Department Supervisor with the capability to organize and manage parts inventory, ensuring smooth operational processes. Skill set includes effective communication, problem-solving abilities, and a knack for improving efficiency. Notably contributed to streamlining systems, reducing waste, and optimizing the overall functionality of previous work environments.

Resourceful Parts Department Supervisor known for high productivity and efficient task completion. Possess specialized skills in inventory management, logistics coordination, and customer service excellence. Excel in leadership, communication, and problem-solving to enhance team performance and customer satisfaction.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

26
26
years of professional experience

Work History

Parts Department Supervisor

Capital Metropolitan Transportation Authority
Waco, TX
05.2024 - Current
  • Supervised parts inventory management and organization for efficient operations.
  • Coordinated the procurement of parts and supplies to meet service demands.
  • Trained team members on safety protocols and best practices in parts handling.
  • Communicated effectively with vendors to negotiate pricing and delivery schedules.
  • Monitored team performance and provided constructive feedback for skill development.
  • Ensured compliance with safety regulations in the parts department operations.
  • Reviewed invoices for accuracy prior to payment processing.
  • Reviewed purchase requisitions from other departments to determine appropriate part numbers for requested items.
  • Identified areas for improvement within the parts department processes and implemented necessary changes accordingly.
  • Conducted regular meetings with staff to discuss challenges faced by the department and devise solutions.
  • Managed daily operations of parts department including ordering, receiving and stocking inventory.
  • Supervised a team of 10 employees to ensure quality customer service was provided in accordance with company policies.
  • Collaborated with cross-functional teams such as accounting, logistics, and engineering to ensure smooth flow of products through the supply chain.
  • Performed periodic audits of physical inventory counts versus system records for accuracy purposes.
  • Trained new staff members on proper inventory control procedures and safety protocols.
  • Monitored employee productivity to ensure accuracy in all tasks related to the parts department.
  • Generated reports on order status, inventory levels, sales trends, cost analysis.
  • Trained new employees on store policies, customer service techniques, and sales procedures.

Automotive Parts Clerk

Capital Metropolitan Transportation Authority
Waco, TX
10.2023 - 05.2024
  • Processed incoming automotive parts and supplies for maintenance and repair needs.
  • Managed inventory levels to ensure timely availability of essential components.
  • Coordinated with vendors for ordering and receiving automotive parts efficiently.
  • Maintained accurate records of parts transactions and stock levels in the system.
  • Assisted technicians in locating and identifying required parts for vehicle repairs.
  • Conducted regular inventory audits to verify stock accuracy and prevent shortages.
  • Provided training to new staff on inventory management procedures and protocols.
  • Performed regular cycle counts to verify accuracy of inventory records.
  • Maintained accurate records of parts inventory levels and monitored stock control systems.
  • Received, inspected and verified incoming parts shipments for accuracy.
  • Generated purchase orders based on sales demand forecasts and current stock availability.
  • Provided assistance in training personnel on the use of computerized inventory systems.

Sales Associate

Temple Bolt & Supply
Temple, TX
01.2020 - 10.2023
  • Delivers quality customer service while maintaining a store that is clean, safe, and stocked adequately with the products customers need.
  • Friendly, courteous, and professional welcoming customer and helping with home improvement or other project needs.
  • Validating and processing orders and deliveries accurately so customers receive merchandise as expected in a timely manner.
  • Engaging in safe work practices and encouraging others to do the same.
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Maintained inventory levels by restocking shelves and organizing merchandise displays.
  • Processed transactions accurately using point-of-sale systems for efficient checkouts.
  • Collaborated with team members to ensure timely and effective customer service.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.

Customer Services Technician/Outside Cable Repair

AT&T
Little Rock, AR
01.2014 - 01.2018
  • Repaired and installed fiber optic and copper telecom products for television, internet, & phone service to new and existing AT&T customers.
  • DOT certified to drive company truck, with no accident or moving violations.
  • Supplied technical and customer service support by both phone and in person at customers business or residence.
  • Worked independently with little to no supervision.
  • Completed advanced driver safety skills developed by Smith System.

Network Center Technician/Technical Support Leader

AT&T
Little Rock, AR
01.2005 - 01.2014
  • Ensures network reliability through surveillance, testing, analysis, and maintenance of network components.
  • Manages customer and company contacts, records, trouble history and tracking systems to maintain network reliability.
  • Performs maintenance to include system output message analysis, trouble indicator research, and customer trouble reports.
  • Operates terminals to access systems such as SWITCH-FOMS, WFA, MLT, Alcatel, and Tellabs management systems.
  • Meets and exceed revenue, maintenance, and service goals to promote optimal uptime and business continuity.
  • Directs inbound calls, inquiries, and online chat interface from Tier 1 Technical Support Agents, end users, sales and billing, and field technicians working to troubleshoot and resolve issues on AT&T facilities and equipment.

Console & Directory Assistance Operator/Call Center Customer Service Representative

AT&T/SBC COMMUNICATIONS
Austin, TX
01.2000 - 01.2005
  • Received and relayed internal and external calls and provided general information according to protocol.
  • Maintained directories, reference guides, and other associated reference materials.
  • Communicated codes, alerts, and other announcements according to established policies and protocols.
  • Provided accurate information to staff, customers, and the public as requested.
  • Performed routine clerical duties including maintaining various records and files.

Education

Lean Six Sigma Green Belt -

AT&T Continuing Education

Technical Knowledge Certificate -

Austin Community College
Austin, TX

Undergraduate Studies -

Baylor University
Waco, TX

Skills

  • Network Technology
  • Customer Service Operations
  • Business Process Optimization
  • Technical Support
  • Help Desk
  • Problem Identification
  • Problem Analysis
  • Disaster Recovery Planning
  • Telecommunications Support
  • Administrative Acumen
  • Business Acumen
  • User Training
  • Support Tools
  • Systems Upgrades
  • Network Upgrades
  • Team Building
  • Training
  • Testing
  • Troubleshooting
  • Written Communications
  • Oral Communications
  • System Integration
  • System Migration
  • Client Needs Fulfillment
  • Inventory management
  • Parts procurement
  • Team supervision
  • Supply chain coordination
  • Problem solving
  • Attention to detail
  • Effective communication
  • Employee training
  • Performance monitoring
  • Process improvement
  • Warehouse operations
  • Parts identification
  • Task delegation
  • Inventory control
  • Service oriented
  • Order processing
  • Superior work ethic
  • Adaptable to changing demands
  • Time management abilities
  • Inventory and stocking
  • Interpersonal communication
  • Cycle counts and audits
  • Inventory oversight

Timeline

Parts Department Supervisor

Capital Metropolitan Transportation Authority
05.2024 - Current

Automotive Parts Clerk

Capital Metropolitan Transportation Authority
10.2023 - 05.2024

Sales Associate

Temple Bolt & Supply
01.2020 - 10.2023

Customer Services Technician/Outside Cable Repair

AT&T
01.2014 - 01.2018

Network Center Technician/Technical Support Leader

AT&T
01.2005 - 01.2014

Console & Directory Assistance Operator/Call Center Customer Service Representative

AT&T/SBC COMMUNICATIONS
01.2000 - 01.2005

Lean Six Sigma Green Belt -

AT&T Continuing Education

Technical Knowledge Certificate -

Austin Community College

Undergraduate Studies -

Baylor University
Jennifer Simons