Jeovanna Walker
Buckeye,Arizona
Summary
Dynamic and dedicated professional with a combined, 5 years of experience in customer services. Bilingual in English and Spanish, I effectively manage high-pressure situations while utilizing advanced computer skills to enhance operational efficiency. Committed to fostering customer loyalty through exceptional problem-solving and communication abilities.
Overview
4
4
years of professional experience
Work History
Front Desk Associate
West Valley Rock
01.2023 - 04.2024
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized Quick books, for sales orders and customer data.
Sales Associate
The Frozen Monkey
02.2022 - 01.2023
- Answered incoming calls for sales orders.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Funding Assistant
Clean Tech
02.2020 - 02.2022
- Processed payments and applied to customer balances.
- Followed data entry protocols, rules, and regulations.
- Created spreadsheets for more efficient recordkeeping.
- preserved customer confidence and protected operations by keeping information confidential.
Education
High School Diploma -
Youngker High School
Buckeye, AZ05-2013
Skills
- Customer Services
- Fluent in English and Spanish
- Proficient in computer skills
- Multi-line phone systems
- Time management
- Problem-solving skills
- Listening skills
- Guest relations
Timeline
Front Desk Associate
West Valley Rock
01.2023 - 04.2024
Sales Associate
The Frozen Monkey
02.2022 - 01.2023
Funding Assistant
Clean Tech
02.2020 - 02.2022
High School Diploma -
Youngker High School
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