Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Jeovanny Reyes

Sinking Spring

Summary

Customer-focused sales and customer service professional with 3 years of experience in hospitality and client-facing roles. Skilled in relationship building, upselling, identifying customer needs, and delivering tailored solutions that support customer satisfaction and sales growth. Bilingual in English and Spanish with strong communication skills and adaptability.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Unlimited Vacation Club
Punta Cana
10.2023 - 07.2025
  • Explained benefits, answered questions, and recommended membership upgrades tailored to customers' preferences and travel goals, driving engagement.
  • Provided positive customer experience, built relationships with members, and supported service and sales goals, contributing to overall member retention.
  • Assisted members with vacation plans and membership needs at Unlimited Vacation Club, enhancing member satisfaction and loyalty.

Front Desk Receptionist

IBEROSTAR HOTELS & RESORTS
Punta Cana
02.2022 - 04.2023
  • Delivered exceptional customer service by assisting guests with inquiries, reservations, and special requests, resolving issues to enhance guest satisfaction.
  • Managed guest check-ins, check-outs, and daily front desk operations at Iberostar to ensure smooth front desk functionality.
  • Facilitated sales by promoting room upgrades and additional hotel services, contributing to overall guest experience.

Education

High School Diploma -

Dominico Cambridge International School
Punta Cana
01-2019

Skills

  • Customer service
  • Sales
  • Sales and upselling
  • Customer relationship management
  • Bilingual
  • Conflict resolution
  • CRM Systems
  • Reservation Systems

Additional Information

Authorized to work in the US for any employer

Timeline

Member Service Representative

Unlimited Vacation Club
10.2023 - 07.2025

Front Desk Receptionist

IBEROSTAR HOTELS & RESORTS
02.2022 - 04.2023

High School Diploma -

Dominico Cambridge International School
Jeovanny Reyes