Jephono Eddins
Oklahoma City,OK
Summary
Passionate and Motivated customer service professional, adept in problem resolution and multitasking. Excelled in handling inbound calls, enhancing customer satisfaction while providing exceptional service and support, while personalizing solutions to meet every customer’s need.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Costco Wholesale Corp
Oklahoma City, OK
10.2023 - 12.2024
- Handled inbound calls and chat to address membership issues, product details, and safety inquiries.
- Utilized multiple systems simultaneously to capture member suggestions and feedback.
- Maintained and Assured exceptional service through research and resolution of various membership-related concerns.
Customer Service Representative
Sirius XM
Midwest City, OK
03.2022 - 04.2022
- Handled inbound calls from SiriusXM subscribers, resolving concerns and providing service information.
- Actively promoting SiriusXM packages, upselling features, and converting leads into new subscriptions.
- Engaging with existing customers to prevent churn and encourage continued service usage.
- Facilitated successful negotiations by addressing challenges, fostering trust, and securing agreements.
- Acquired in-depth knowledge of SiriusXM's service offerings, pricing structures, and promotions.
- Managed accounts efficiently by leveraging CRM software to monitor client activities.
- Consistently achieved and surpassed sales targets.
Customer Service Associate
Kohls Department Store
Edmond, OK
04.2020 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Assisted customers in navigating company's products and services, enhancing their overall experience.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Education
High School Diploma - Business Communication
Star Spencer High
Spencer, OK05.2015
Skills
- Empathetic and genuine
- Customer service
- Problem resolution
- Outstanding communication skills
- Reliability and punctuality
- Multitasking and organization
- Adaptability and flexibility
- Verbal and written communication
- Phone etiquette
- Professional telephone demeanor
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft outlook
- Product knowledge
- Computer proficiency
- Task prioritization
- Typing speed
- Customer focus
Timeline
Customer Service Agent
Costco Wholesale Corp
10.2023 - 12.2024
Customer Service Representative
Sirius XM
03.2022 - 04.2022
Customer Service Associate
Kohls Department Store
04.2020 - 01.2021
High School Diploma - Business Communication
Star Spencer High