Jephte Charles
Deerfield Beach,FL
Summary
Customer-Focused Professional experienced in enhancing customer satisfaction and resolving inquiries across multiple channels. Delivered positive customer experiences through strong communication and problem-solving skills while efficiently managing fast-paced environments. Fostered team collaboration and adaptability to meet evolving customer needs, consistently achieving performance goals.
Overview
11
11
years of professional experience
Work History
Customer Service Agent
Williams-Sonoma
Remote
11.2025 - 07.2026
- Resolved customer complaints effectively through strategic communication and problem-solving techniques.
- Assisted customers with product inquiries and optimized order processing for quicker resolutions.
- Collaborated with team members to refine customer service procedures, improving overall customer satisfaction.
- Collaborated with team members to improve customer service processes.
- Processed returns and exchanges in compliance with company policies.
- Managed returns and exchanges in compliance with company policies, ensuring customer satisfaction and loyalty.
Inbound Customer Service Representative
Velera
09.2024 - 10.2025
- Resolved customer inquiries through phone and email, enhancing customer satisfaction.
- Assisted customers with product information and troubleshooting technical issues, ensuring effective problem resolution.
- Documented customer interactions in CRM software to ensure accurate record-keeping.
- Collaborated with team members to streamline response times and elevate service quality.
Bilingual English/ Spanish Customer Service
Arise
07.2022 - 08.2023
- Resolved customer inquiries and issues, ensuring customer satisfaction through effective communication and problem-solving techniques.
- Managed customer accounts with accurate updates and timely responses to service requests, contributing to overall service quality.
- Collaborated with team members to enhance service delivery, resulting in improved customer satisfaction scores.
- Trained new representatives on company policies, procedures, and customer service best practices.
Healthcare Customer Service Agent
UnitedHealth Group
05.2020 - 06.2021
- Resolved customer inquiries through multiple channels, ensuring timely and accurate information delivery.
- Monitored call quality and provided feedback to maintain high service standards, contributing to increased customer satisfaction.
- Collaborated with cross-functional teams to enhance customer experience and streamline service processes, resulting in improved service delivery.
- Trained new team members on customer service protocols and software systems, improving onboarding effectiveness.
Customer Support Agent
Liveops
04.2018 - 05.2019
- Resolved customer inquiries effectively through multiple communication channels, ensuring high satisfaction levels.
- Supported customers with guidance, improving overall experience with products and services.
- Analyzed customer feedback to identify trends, enhancing service delivery and informing product offerings.
- Collaborated with cross-functional teams to identify process improvements, streamlining support workflows.
Customer Sales Representative
Brad Hall Company
01.2016 - 02.2017
- Managed customer inquiries and delivered tailored product recommendations, improving overall sales performance.
- Cultivated strong relationships with clients, fostering repeat business and enhancing customer loyalty.
- Utilized CRM software to track interactions, ensuring accurate documentation of customer preferences and feedback.
- Collaborated with marketing team to execute promotional campaigns, boosting product visibility and creating sales opportunities.
Education
High School Diploma -
Avon Park High School
05-2015
Skills
- Calm and professional under pressure
- CRM software
- Product knowledge
- Problem solving
- Strategic communication
- Technical troubleshooting
- Inbound customer service
- Typing speed
- Call center experience
- Issue follow up
- Empathetic and genuine
- Multitasking and organization
- Time management
- De-escalation techniques
- Sales presentations
- Sales strategies
- Sales follow-up
- Upselling strategies
- Closing sales
- Inside and outside sales
Accomplishments
- Customer Feedback and Call Handling
- Received positive feedback and handled high volume of calls
- Received positive feedback, compliments, or "thank you" notes from customers.
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Successfully de-escalated upset customers, turning negative situations into positive outcomes.
Hobbies
Helping Others/ Community work
I regularly assist people in my community with everyday needs such as giving directions, helping with forms, translating between English and Spanish, and offering support when someone needs guidance. I enjoy being helpful and making sure people feel understood and supported.
I like helping people solve problems by listening carefully and finding solutions. This includes assisting others with basic technology, explaining information clearly, and helping individuals feel comfortable when they need assistance. This hobby has helped me improve my communication and patience.
Languages
- English
- Haitian Creole
- French
- Spanish
Timeline
Customer Service Agent
Williams-Sonoma
11.2025 - 07.2026
Inbound Customer Service Representative
Velera
09.2024 - 10.2025
Bilingual English/ Spanish Customer Service
Arise
07.2022 - 08.2023
Healthcare Customer Service Agent
UnitedHealth Group
05.2020 - 06.2021
Customer Support Agent
Liveops
04.2018 - 05.2019
Customer Sales Representative
Brad Hall Company
01.2016 - 02.2017
High School Diploma -
Avon Park High School