Jequan Humphrey
Buffalo,NY
Summary
Resourceful Lead Service Technician known for high productivity and efficient task completion. Skilled in troubleshooting, preventive maintenance, and customer service management. Excel at communication, leadership, and problem-solving to ensure seamless operations and customer satisfaction.
Overview
6
6
years of professional experience
2
2
years of post-secondary education
Work History
Lead Service Technician
Symphony management
Buffalo, Ny
06.2021 - Current
- Supervised maintenance and repair of HVAC systems in residential buildings, ensuring optimal performance and reliability.
- Trained junior technicians on equipment installation and troubleshooting techniques, enhancing team capabilities and service quality.
- Conducted regular inspections, ensuring compliance with safety standards and codes to maintain a safe working environment.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
Service Technician
Feltrim Group
Haines City, Florida
09.2019 - 06.2021
- Diagnosed equipment issues, ensuring efficient operation and minimizing downtime.
- Responded promptly to maintenance requests, enhancing operational continuity for staff and management.
- Removed blockages from drains to restore proper water flow. and replaced valves, faucets, and fixtures.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
Education
Universal EPA # P22DF7157AF4DE3C0 - HVAC Certification
Florida Technical College
Kissimmee , FL 11.2017 - 06.2019
Skills
- HVAC system maintenance
- Equipment installation
- Diagnostic troubleshooting
- Safety compliance inspections
plumbing
Electrical
- HVAC Repairs
Timeline
Lead Service Technician
Symphony management
06.2021 - Current
Service Technician
Feltrim Group
09.2019 - 06.2021
Universal EPA # P22DF7157AF4DE3C0 - HVAC Certification
Florida Technical College
11.2017 - 06.2019