Jerald Howser
Lansing
Summary
Skilled Crisis Counselor with a proven track record at Suicide Prevention Crisis Services, adept in crisis handling and reflective listening. Demonstrated ability to manage high-stress situations. Excelled in problem-solving, ensuring safety and quality in fast-paced environments.
Empathetic and resourceful individual with talent for active listening and providing emotional support. Possesses foundational knowledge in crisis intervention and proficient in de-escalation and communication techniques. Committed to making positive impact by offering compassionate guidance and fostering resilience in individuals during challenging times.
Overview
9
9
years of professional experience
Work History
Crisis Counselor
Suicide Prevention Crisis Services
08.2023 - Current
- Provided timely assistance to individuals in crisis, utilizing active listening skills and empathy to establish rapport quickly.
- Managed high-stress situations with a calm demeanor, providing the necessary support to both clients and team members during challenging times.
- Conversed with individuals in crisis which called or texted hotline for support.
- Evaluated risk to client or others by gathering information and conducting assessments.
Cook
Bandera Bowling Center
01.2023 - 07.2023
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Store Manager
Lansing Market
11.2015 - 12.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
High School Diploma -
Lansing High School
Lansing06-2017
High School Diploma -
TST Boces Criminal Justice Program
Ithaca, NY06-2017
Skills
- Crisis handling
- Reflective listening
- Teamwork and collaboration
- Problem-solving
- Reliability
Languages
English
Native or Bilingual
Timeline
Crisis Counselor
Suicide Prevention Crisis Services
08.2023 - Current
Cook
Bandera Bowling Center
01.2023 - 07.2023
Store Manager
Lansing Market
11.2015 - 12.2022
High School Diploma -
Lansing High School
High School Diploma -
TST Boces Criminal Justice Program
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