Summary
Overview
Work History
Education
Skills
Certification
Timeline
GeneralManager
Jerald Murchison

Jerald Murchison

Tucson,AZ

Summary

14 years in fine dining restaurants, hotels, bars, and casual dining establishments. Skilled in creating memorable customer experiences, managing F&B departments, developing training materials on mixology techniques. Extensive knowledge of liquor products. Proven track record of maintaining cleanliness and achieving high satisfaction ratings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

FedEx Delivery Driver

Fedex Ground
10.2024 - 01.2025
  • Adhered to all traffic laws and regulations while operating company vehicles
  • Provided excellent customer service by addressing concerns promptly and professionally
  • Resolved delivery issues or discrepancies in a timely manner improving customer satisfaction
  • Followed established safety protocols for loading/unloading packages or goods from the vehicle

Lead Bartender

Marriott Hospitality
12.2022 - 09.2024
  • Top tier customer service
  • Knowing guest drink preferences and creating a memorable experience
  • Ensuring guest satisfaction above all else
  • Lead F&B department to achieve and maintain #1 highest satisfaction via guest review ratings, with over 100 hotels competing during multiple yearly quarters
  • Assist with F&B budget, forecasting and monitor department performance to maintain efficiency
  • Creating custom cocktail menus for several different events and complement a variety of functions
  • Vast knowledge of all liquor products, educating guest of the orgins and characteristics pertaining to our inventory
  • Developed training materials on mixology techniques verifying consistent quality across all drinks served at the bar
  • Maintained cleanliness of the bar area according to health department guidelines resulting in zero violations during routine inspections
  • Assisted management in creating employee schedules based on forecasted business volume while optimizing labor costs

Bar Manager/Head Bartender

Hops Sports Grill
10.2017 - 10.2022
  • Helped build family owned restaurant from the very beginning, achieving multiple awards earning title of The best bar and grill in Tucson
  • Prepared quality cocktails accurately in a high volume environment
  • Executed exceptionally enjoyable experiences ensuring everyone's excitement eagerly
  • Created dinner menus and invented new cocktails
  • Trained employees to Arizona liquor board standards
  • Assessed bar inventory and completed requisition sheets to restock supplies

Bartender/Manager

BZ's Pizza
10.2016 - 05.2017
  • Helped family owned business thrive
  • Checked identification of customers to verify age requirements for alcohol purchases
  • Enthusiastic and experienced bartender with a passion for crafting delicious cocktails and providing exceptional customer service
  • Proven ability to work efficiently and maintain a positive attitude in fastpaced environments

Education

CERTIFICATION - PHOTOVOLTAICS

Pima Community College
Tucson, AZ
09.2012

Skills

  • Liquor, Beer and Wine Knowledge
  • Mixology Techniques
  • Good Conversationalist
  • Flair bartending
  • Restaurant Experience
  • Banquet Experience
  • Serving Experience

Certification

  • ServSafe Alcohol, 01/01/22, 01/31/23, Knowledge of legal and procedural handling and selling of alcohol in the state of Arizona
  • Title 4 Arizona Liquor certificate, 01/01/23, 01/31/25

Timeline

FedEx Delivery Driver

Fedex Ground
10.2024 - 01.2025

Lead Bartender

Marriott Hospitality
12.2022 - 09.2024

Bar Manager/Head Bartender

Hops Sports Grill
10.2017 - 10.2022

Bartender/Manager

BZ's Pizza
10.2016 - 05.2017

CERTIFICATION - PHOTOVOLTAICS

Pima Community College

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