Jerald Richardson
Fort Worth,TX
Summary
Dedicated and reliable service professional with over six years of experience in fast-paced food service and delivery environments. Trusted cashier at Sno Time (2018–2023) with a strong record of accurate cash handling, customer problem resolution, and maintaining clean, organized workspaces. Proven team member at McDonald’s (2022–2023), skilled in drive-through service, lobby operations, food preparation, and assisting in training new employees while contributing to a teamwork-driven environment. Currently an Uber Eats delivery driver (2024–2025) with excellent customer ratings, consistent on-time deliveries, and outstanding reviews for professionalism. Brings a strong work ethic, adaptability, and commitment to delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Uber Partner
Uber Eats
Fort Worth, TX
06.2024 - Current
- Monitored operational metrics to identify areas for process improvements and efficiencies.
- Implemented feedback systems to enhance driver performance and customer satisfaction.
- Led initiatives to enhance driver support resources, resulting in improved retention rates.
- Improved customer satisfaction by providing prompt and professional service as an Uber Partner.
- Maintained a high driver rating through excellent communication and navigational skills.
- Managed challenging situations calmly, addressing any conflicts or issues that arose during rides.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
Cashier
It’s Sno Time
Fort Worth, TX
05.2019 - 08.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Handled cash, credit, and digital payments with accuracy and attention to detail.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained clean and organized work area to enhance operational efficiency.
- Collaborated with team members to improve workflow and enhance customer experience.
- Assisted in inventory management through restocking supplies and monitoring product levels.
- Greeted customers entering store and responded promptly to customer needs.
- Implemented suggestions for improving service speed, resulting in increased customer satisfaction.
Cashier
Mcdonald’s
Fort Worth
10.2022 - 04.2023
- Trained new staff on cashier procedures and best practices for customer interactions.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
Advertising
University of North Texas
Denton, TX12.2027
High School Diploma -
International Leadership of Texas
Fort Worth Texas05.2023
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Time management skills
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Order taking
- Professionalism and courtesy
- Conflict resolution
- Product knowledge
- Issue resolution
- Loss prevention
- Multitasking and organization
- Clear communication
- Empathy and patience
- Inventory restocking
- Hospitality and accommodation
- Transaction handling
- Problem-solving
- Honest and dependable
Timeline
Uber Partner
Uber Eats
06.2024 - Current
Cashier
Mcdonald’s
10.2022 - 04.2023
Cashier
It’s Sno Time
05.2019 - 08.2023
Advertising
University of North Texas
High School Diploma -
International Leadership of Texas