Jeraldine Bland
Houston,Tx
Summary
Resourceful call center representative with a proven track record of consistently meeting and exceeding productivity goals. Exceptional troubleshooting skills for quick and efficient resolution of customer issues. Demonstrates high levels of professionalism, patience, and efficiency to maximize customer satisfaction and foster long-term loyalty.
Overview
11
11
years of professional experience
Work History
Tier 2 Customer Service Representative
Quest Diagnostic
10.2018 - 12.2024
- Flexibility answering customers calls
- Entering claims
- Handling customers concerns and complaints via phone/email
- Telephone use to reach out to customers and verify account information
- Cancel or upgrade accounts
- Assist with placement of orders
Sales Associate
Alorica Call Center
11.2013 - 09.2018
- Assist customers with issues and concerns they are experiencing during the use of the product and/or service
- Upsell current customers on new or enhanced services
- Document call-related information for auditing and reporting purposes
- Maintain and update customer information as necessary
Education
HS -
Apostolic Lighthouse Christian Academy
05.2013
Skills
- Managing large amounts of inbound and outbound calls
- Identifying customers' needs
- Clarifying information
- Researching issues
- Providing solutions
- Using proper communication skills
- Flexibility
- Understanding customers' needs
- Typing 40 WPM
- Excel
- Strong Written Communication
- Public Speaking
- Time Management
- Word processing
- Data Entry
- Converting word to PDF
References
Marrel Hampton +1 (713) 875-1142
Ladarius Robinson +1 (504) 758-5458
Janae Sims +1 (713) 828-0806
Timeline
Tier 2 Customer Service Representative
Quest Diagnostic
10.2018 - 12.2024
Sales Associate
Alorica Call Center
11.2013 - 09.2018
HS -
Apostolic Lighthouse Christian Academy
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