Jeraldine Jesuraj Arockiasamy
South Windsor
Summary
Results-driven IT leader with 20+ years of experience managing teams that support and implement enterprise software projects and internal systems. Proven success in Oracle Retail POS, Cloud, and Insurance platforms, with expertise in defining scope, documenting requirements, managing expectations, and overseeing implementation approaches, deliverables, and acceptance testing criteria. Adept at aligning IT strategy with business goals, leading cross-functional teams, and delivering measurable transformation across the Retail brands.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Manager, POS Technology
The Catalyst Brands
01.2025 - Current
- Managed a portfolio of over 50 key accounts, contributing a total of $5 million in annual revenue
- Increased overall client satisfaction by 30% through strategic relationship management and a keen understanding of client needs
- Developed and led a high-performing marketing team, achieving a 25% increase in efficiency in account management operations
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Consolidated vendors and renegotiated contracts to optimize costs.
- Implemented and developed operational standards, policies and procedures.
IT Manager , POS Systems
SPARC Brands
01.2021 - 12.2024
- Successfully secured contracts with 15 new clients within the first year, adding an additional $2 million in revenue
- Implemented strategic account planning methods that resulted in a 20% increase in account profitability
- Served as the main point of contact for major clients and resolved escalated issues, achieving a 95% client retention rate
- Oversaw IT department operations and training.
- Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
Manager, Stores
Brooks Brothers
08.2017 - 12.2020
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
QA Program Manager
MassMutual
06.2009 - 10.2016
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Interacted with customers and clients to identify business needs and requirements.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Coached team members on productivity strategies to accomplish challenging goals.
QA Analyst/Lead
Cognizant Technologies Solutions
10.2005 - 06.2009
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Analyzed quality and performance data to support operational decision-making.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
Education
Master of Business Administration (MBA) -
Syracuse University
Syracuse, NYBachelor of Business Administration - undefined
Hunter College
New York, NYSkills
- Implementation Approach & Deliverables Management
- Oracle Retail POS implementations & Upgrades
- Cloud Migration & Database Upgrades
- Agile & Scrum Leadership
- Business development
- Client relationships
- Leadership and team management
- Revenue growth management
- Strategic account planning
- Implementation Approach & Deliverables Management
Certification
- Certified Professional Sales Person (CPSP)
- Certified Sales Leadership Professional (CSLP)
- Certified Strategic Account Manager (CSAM)
Certifications
Certified Scrum Master ( CSM)
Certified Scrum Product Owner (CSPO)
Certified Agile Leader 1 (CAL 1)
Technical Expertise
- Cloud Technologies: Oracle Cloud, AWS, Azure
- Databases: Oracle, SQL Server, MySQL
- ETL & Data Integration: Informatica, Talend, ETL mapping & workflows
- POS Technologies: Oracle Retail, NCR, Aptos, enterprise POS platforms
- Collaboration Tools: Jira, Confluence, ServiceNow
- Automation & CI/CD: Selenium, Jenkins, GitHub Actions
Timeline
Senior Manager, POS Technology
The Catalyst Brands
01.2025 - Current
IT Manager , POS Systems
SPARC Brands
01.2021 - 12.2024
Manager, Stores
Brooks Brothers
08.2017 - 12.2020
QA Program Manager
MassMutual
06.2009 - 10.2016
QA Analyst/Lead
Cognizant Technologies Solutions
10.2005 - 06.2009
Bachelor of Business Administration - undefined
Hunter College
Master of Business Administration (MBA) -
Syracuse University