Jeralyn Riggins
San Mateo,California
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
3
3
years of professional experience
Work History
Sales and Service Representative
24 Hour Fitness
04.2022 - Current
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Trained and mentored new sales representatives.
Substitute Teacher, K-5
Childcare Careers
02.2023 - 08.2023
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Women's Shoe Sales Associate
Bloomingdale's
01.2021 - 04.2022
- Organized store merchandise racks by size, style, and color to maintain clean, visually-appealing showroom.
- Serviced multiple customers at once, multi-tasked and enthusiastically handled special projects.
- Selected, recommended, and helped obtain or locate merchandise based on customer desires and needs.
- Assembled promotional displays to increase brand awareness and attract customers.
Fulfillment Lead
Bloomingdale's
09.2020 - 01.2021
- Documented orders and updated daily logs with shift activities and incidents.
- Managed, motivated and monitored team of [Number]+ associates every shift.
- Handled production picking, packing and shipping orders.
- Assessed team member performance for compliance with company standards.
Education
Associate of Arts - Psychology
College of San Mateo
San Mateo, CA01.2023
Skills
- Onsite Product Demonstrations
- Product Merchandising and Distribution
- Market Research
- Power Engineering
- Problem-Solving Strengths
- Answering Customer Questions
- Selling Skills
- Assess Students
Timeline
Substitute Teacher, K-5
Childcare Careers
02.2023 - 08.2023
Sales and Service Representative
24 Hour Fitness
04.2022 - Current
Women's Shoe Sales Associate
Bloomingdale's
01.2021 - 04.2022
Fulfillment Lead
Bloomingdale's
09.2020 - 01.2021
Associate of Arts - Psychology
College of San Mateo
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