Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dionne Sanders

Lancaster,TX

Summary

Energetic Sales Representative offering demonstrated success identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs and sales closing rates. Recognized for creativity and resourcefulness in meeting and exceeding sales, revenue and profit goals. Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

25
25
years of professional experience

Work History

Sales and Service Representative

USPS, United States Postal Service
Duncanville, TX
10.2021 - Current
  • Drove team revenue totals by bringing in top sales numbers.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Maintains appearance of store by setting up arranging and replenishing displays merchandise racks.
  • Handles and processes customer purchases and returns relating to products and services and may use a point os sale system.

Company Owner

2D's Cuts N Styles
Lancaster, TX
05.2009 - 11.2022
  • Motivated employees to consistently improve performance through company-wide incentive plans.
  • Aligned branding initiatives and sales strategies with client goals.
  • Supported company goals through careful reinvestment of profits.
  • Monitored and assessed industry trends, competitors and customer feedback to make informed decisions.
  • Created systems and procedures to streamline business processes and optimize resources.
  • Utilized metrics and KPIs to track and measure business performance.
  • Negotiated contracts with vendors and service providers to secure favorable terms of service.
  • Hired, trained and managed staff to cultivate productive and efficient workforce.
  • Managed 13 employees by supervising daily tasks.

92G Culinary Specialist

US Army
Tacoma, WA
08.2003 - 06.2007
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Prepared nourishing, palatable and well-balanced meals to enhance formal, informal and offsite dining experiences.
  • Executed new builds for cafes and micro kitchens in partnership with design and construction team.
  • Operated as culinary coach and leader and engaged in detailed food preparation and service execution during especially busy times.
  • Verified that daily nutritional and special culinary servings complied with laws, company regulations and accepted nutritional standards.
  • Developed menus and meal plans which met personnel needs, utilizing available supplies and within budget restrictions.
  • Took inventory of supplies and maintained accurate stock records to minimize losses and support supply ordering.
  • Partnered with sustainability team to minimize waste and creatively minimized global footprint in culinary operations.
  • Reduced spending by 40% by documenting inventory and purchases for budget management.
  • Conducted inspections of food preparation and dining facilities to verify compliance with health and safety regulations.
  • Managed delivery of fresh rations in Tactical environments for over 200 personnel.
  • Established food preparation procedures and guidelines to promote meal consistency and quality.
  • 2004 tour Camp Casey 2Id

Phone Operator

South Western Bell Telephone
Dallas, TX
11.1998 - 06.2000
  • Used company's paging system to immediately contact specific personnel.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Collected and verified telephone numbers, addresses, and proper spelling of names.
  • Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
  • Maintained accurate directory of all personnel and phone extensions.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Answered average of 300] calls per day and directed to appropriate departments and personnel.

Education

Some College (No Degree) - Educational, Instructional, And Curriculum Supervision

Milan Institute - San Antonio
San Antonio, TX

Master of Arts - Business Administration And Management / Marketing

Walden University
Minneapolis, MN
11.2010

No Degree -

United States Army Quatermaster School
Ft. Lee, Va.
12.2004

Associate of Applied Science - Business Administration

Kilgore College
Kilgore, TX
05.2003

Texas Cosmetolgy Certification - Cosmetology

Careers Unlimited
Tyler, TX
02.2002

High School Diploma -

W.W. Samuell
Dallas, TX
05.2000

Skills

  • Customer Retention Abilities
  • Onsite Product Demonstrations
  • Prospecting Skills
  • Expense Reporting
  • Inside and Outside Sales
  • Answering Customer Questions
  • Sales Expertise
  • Staff Training
  • Continuous Improvement Strategies
  • Product Merchandising and Distribution
  • EPA Regulations
  • B2B Sales
  • Product Promotion
  • Product Management and Pricing
  • Cash Drawer Balancing
  • Market Research
  • Problem-Solving Strengths
  • Client Account Management
  • Application Renewal
  • Product and Service Knowledge
  • Strategic Planning
  • Upselling Techniques
  • Promotional Campaigns
  • Persuasive Negotiations
  • Operational Processes
  • Interpersonal Communication Skills
  • Program Promotion
  • Client Needs Assessment
  • Training and Development
  • Performance Improvement
  • Microsoft Office
  • Plates Presentation
  • Campaign Support
  • Negotiation Tactics
  • Converting Leads
  • New Business Opportunities
  • Communications Strategies
  • Needs Understanding
  • Clerical Assistance
  • Reporting Systems
  • Management
  • Customer Assistance
  • Documenting
  • Improve Efficiency
  • Traffic Flow

Timeline

Sales and Service Representative

USPS, United States Postal Service
10.2021 - Current

Company Owner

2D's Cuts N Styles
05.2009 - 11.2022

92G Culinary Specialist

US Army
08.2003 - 06.2007

Phone Operator

South Western Bell Telephone
11.1998 - 06.2000

Some College (No Degree) - Educational, Instructional, And Curriculum Supervision

Milan Institute - San Antonio

Master of Arts - Business Administration And Management / Marketing

Walden University

No Degree -

United States Army Quatermaster School

Associate of Applied Science - Business Administration

Kilgore College

Texas Cosmetolgy Certification - Cosmetology

Careers Unlimited

High School Diploma -

W.W. Samuell
Dionne Sanders