EBONY BRADY
Farmers Branch,TX
Summary
A flexible individual seeking employment; where my managerial, leadership, and exceptional professionalism could be used as a valuable asset to the company.
Overview
7
7
years of professional experience
Work History
PSE Clerk
USPS, United States Postal Service
11.2022 - 08.2023
- Processed incoming and outgoing mail efficiently, ensuring timely dispatch and delivery of postal items.
- Sorted mail according to size and destination, maintaining accuracy in the sorting process.
- Managed inventory of postal supplies, ensuring adequate stock levels for daily operations.
- Performed data entry tasks related to tracking and documenting mail deliveries.
- Assisted in maintaining a clean and organized workspace to promote productivity and safety.
- Collaborated with team members to streamline mail handling processes and improve overall efficiency.
- Trained new employees on operational procedures, enhancing team performance and understanding of USPS standards.
- Maintained accurate records of mail volume processed, ensuring streamlined operations and timely delivery.
- Facilitated timely delivery of packages by ensuring proper labeling and placement within designated sorting bins according to postal codes.
- Loaded and unloaded shipping containers and vehicles.
Enrollment Specialist
Evolent Health
05.2018 - 06.2019
- Answer high volume of inbound calls 100-200 calls daily
- Process applications, problem solving while active listening.
- Review and provide claim information.
- Resolve any issues while providing excellent customer service.
- Guide clients through enrollment process while educating clients on benefits.
- Keeping track of customers interactions issues, and resolutions.
- Processed high volumes of enrollment applications efficiently and accurately.
- Provided personalized support to clients, guiding them through the enrollment process.
Collections Representative
Harris & Harris
09.2016 - 08.2017
- Maintained accurate and up to date records of all collection’s activities
- Utilized effective negotiation and persuasion techniques to successfully recover overdue payments from delinquent customers
- Provided customer resolution on escalated cases
- Addressed customer’s inquiries efficiently.
- Answered inbound calls while following company standard operating procedures.
- Processed payments and contracts on accounts.
- Used skip tracing resources to locate debtors and updated information in company system.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Education
Diploma -
Austin Career Center
Chicago, IL06.2011
Skills
- Customer service
- Product knowledge
- HIPPA
- Data entry proficiency
- Microsoft office expertise
- Multi-tasking capacity
- Computer savvy
- Problem-solving skills
- Team collaboration
Timeline
PSE Clerk
USPS, United States Postal Service
11.2022 - 08.2023
Enrollment Specialist
Evolent Health
05.2018 - 06.2019
Collections Representative
Harris & Harris
09.2016 - 08.2017
Diploma -
Austin Career Center