Jeramey Moore
CSR
Puyallup,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
CSR
Arco Ampm
Kent, WA
03.2023 - Current
- Handled customer inquiries and complaints in a timely manner.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Identified customer needs and provided appropriate solutions.
- Processed orders, forms, applications, and requests.
Crew Member Cook
Mcdonalds, PDI FOODS
Fife, WA
02.2023 - 08.2023
- Prepared and cooked food items according to recipes and menu specifications.
- Cleaned, stocked and restocked workstations with ingredients and supplies.
- Operated grills, deep fryers, ovens, broilers, steamers, blenders and other kitchen equipment.
- Assisted in checking inventory levels of all food items to ensure adequate stock levels.
- Maintained a clean, organized workspace throughout the shift.
- Followed health and safety regulations while handling food products.
- Completed opening and closing duties including setting up necessary supplies for each shift.
- Adhered to company guidelines regarding portion control measures for all dishes served.
- Stored food in designated containers following proper food storage procedures.
- Communicated effectively with co-workers regarding any changes or issues with orders.
- Kept dining area clean at all times by wiping down tables after each use.
Associate
Walmart
Spokane, WA
05.2007 - 09.2012
- Reported any discrepancies or errors in pricing or inventory levels to management.
- Greeted customers, answered questions, and provided product information.
- Assisted customers in selecting appropriate lawn and garden products for their needs.
- Received incoming shipments of merchandise and stocked shelves with new items.
- Ensured proper safety procedures were followed while operating machinery or lifting heavy objects.
- Performed routine maintenance including oil changes, tire rotations, and brake pad replacements.
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Received, unloaded, and stocked incoming freight.
- Maintained accurate inventory of all items in stock.
- Verified accuracy of shipments against invoices or purchase orders.
- Followed safety protocols when operating equipment such as forklifts, pallet jacks, and dollies.
Education
High School Diploma -
Moore High School
Oklahoma05-2000
Skills
- CRM Software
- Complaint Handling
- Data Collection
- Call Management
- Troubleshooting And Diagnosis
- Team-Oriented And Dependable
- Customer Service
- Commitment To Quality
- Preparing Work Orders
- Warehouse Software Systems
- Material Allocation
- Invoice Processing
- Receiving Coordination
Timeline
CSR
Arco Ampm
03.2023 - Current
Crew Member Cook
Mcdonalds, PDI FOODS
02.2023 - 08.2023
Associate
Walmart
05.2007 - 09.2012
High School Diploma -
Moore High School