Jeramie Simpson
Orangeburg,South Carolina
Summary
Experienced employee with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
Work History
Specialist
Verizon
08.2023 - Current
- Followed all company policies and procedures to deliver quality work.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Conducted regular reviews of operations and identified areas for improvement.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Product Specialist
Apple
11.2021 - 08.2023
- Provided each guest with the world renown personalized customer experience that Apple is famous for
- Serve as central repository of technical and general knowledge to both customers and Specialists based on the year immersed in the Apple ecosystem
- Determine and provide each customer with their product as well as finding a complete solution using casual conversation as well as probing questions revolving around current and future personal, professional, lifestyle, and educational needs
- Create Apple users out of product owners by assisting customers with the initial setup of their new purchases as well as introducing them to features functions, and benefits
- Provide guests with basic troubleshooting and support for software, hardware, and forgotten password issues
Mobile Expert/Smart Home Expert
Best Buy
10.2018 - 11.2021
- Selling AppleCare, Apple accessories and Apple products (iPhone, apple watches, iMacs and MacBook)
- Performed complex mechanical alignments and calibration of equipment to quality standards
- Developed corrective action plans and prevention strategies to improve product reliability
- Offered basic technical support for clients on wide range of company products
- Improved operational efficiencies while managing customers' requests, store inventory, transactions, new purchase orders and pricing needs
- Smart Home organizer and smart home literate
- Sold mobile devices like smartphone, tablets, through various carriers (T-Mobile, Verizon, and AT&T.)
- Monitored wireless sales space to establish familiarity with various carriers
- Upsold customers by recommending accessories and promotions to increase revenue
- Kept customers and other employees up to date on latest devices and technology by performing frequent product demonstrations
Education
Associate of Applied Science - Cyber Security
Orangeburg Calhoun Technical College
Orangeburg, SC05-2023
High School Diploma -
Orangeburg Wilkinson High School
Orangeburg06-2019
Skills
- Team performance improvement
- Time management abilities
- Troubleshoot service issues
- Sales Strategies
- Risk Management
- Multitasking
Timeline
Specialist
Verizon
08.2023 - Current
Product Specialist
Apple
11.2021 - 08.2023
Mobile Expert/Smart Home Expert
Best Buy
10.2018 - 11.2021
Associate of Applied Science - Cyber Security
Orangeburg Calhoun Technical College
High School Diploma -
Orangeburg Wilkinson High School
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