Jerathel Czerny
Derry,NH
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Driver
Uber Technologies
, US
02.2017 - Current
- Picking up passengers, transporting clients between places, and keeping the vehicle in good condition
- Safe driving, communication, time management, and customer service
Night Auditor
Hampton Inn Nashua
Nashua, US
01.2023 - 02.2024
- Assisted in training new staff members on proper procedures for handling money and credit card transactions
- Planned, scheduled or supervised work of other employees
- Prepared for basic food service, such as setting up continental breakfast and coffee and tea supplies
- Verified and swiped credit cards for authorization using electronic acceptance methods
- Audited daily guest ledger of hotel to verify and balance entries
- Prepared summary of cash, check, and credit card activities to reflect hotel's financial performance
- Resolved customer disputes promptly while maintaining a professional attitude at all times
- Processed cashiering transactions accurately and efficiently while balancing accounts at the end of each shift
- Recorded guest comments and complaints, referred customers to managers as necessary
- Posted room charges and room taxes to guest accounts for payment
- Investigated and resolved customer complaints and inquiries in a timely manner
- Conducted nightly security checks to ensure all doors were locked securely and no unauthorized personnel was present in the building
- Tracked room revenue and occupancy percentages to document operating statistics
- Computed bills, collect payments, and make change for guests
- Walked property hallways and public areas for safety and security measures
- Maintained accurate records of guests' transactions and account balances
- Collaborated with maintenance and housekeeping to attend to various customer complaints and concerns
- Verified accuracy of room rates charged against reservation records prior to billing customers
Front Desk Clerk/Night Auditor
Holiday Inn Manchester Airport
, US
02.2019 - 04.2021
- Performing the night audit
- Registering & processing guests and their assigned rooms
- Accommodating guest requests
- Communicating with hotel staff on the status of guest rooms
- Upselling guest rooms and promoting hotel services
- Handling cash payments
- Maintaining a clean and neat front desk area
Machine Operator
Green Mountain Coffee Roasters
, US
03.2017 - 05.2019
- Operating assigned stations and all other associated work including preventative maintenance, machine changeovers, making minor adjustments to maintain greatest operational efficiency
- Manually recording all data as required and charting necessary process adjustments based on data findings
Night Auditor
Sonesta Es Suites
, US
01.2018 - 07.2018
- Performing the night audit
- Registering & processing guests and their assigned rooms
- Accommodating guest requests
- Communicating with hotel staff on the status of guest rooms
- Upselling guest rooms and promoting hotel services
- Handling cash payments
- Maintaining a clean and neat front desk area
Shuttle Driver
Berlin City Kia
, US
09.2017 - 03.2018
- Picking up passengers, transporting clients between places, and keeping the vehicle in good condition
- Safe driving, communication, time management, and customer service
Driver
The Vermont Teddy Factory
, US
11.2014 - 12.2017
- Picking up passengers, transporting clients between places, and keeping the vehicle in good condition
- Safe driving, communication, time management, and customer service
Driver
Green Cab Vermont
, US
09.2016 - 02.2017
- Picking up passengers, transporting clients between places, and keeping the vehicle in good condition
- Safe driving, communication, time management, and customer service
Driver
Green Cab Vermont
, US
12.2014 - 08.2016
- Picking up passengers, transporting clients between places, and keeping the vehicle in good condition
- Safe driving, communication, time management, and customer service
Pianist
Richmond Congregational Church
, US
08.2015 - 09.2015
- Performing prelude prior to church service, doxology, offertory then postlude
Living Advisor
Almartin Volvo
, US
04.2015 - 07.2015
Laborer
Northlands Job Corps Academy
, US
09.2013 - 04.2014
- Cleaning, recycling, vacuuming, occasional chair assembly, repair, tire studding and performing other duties as assigned
Substitute Piano Teacher
Le Petit Mozart
, US
01.2009 - 11.2010
- Teaching piano students chord progressions and the relationship existing between them
- Teaching them how to transpose from one key to another and how to use sharps and flats when playing songs
Education
Software Engineering -
Southern New Hampshire University
01-2027
Certification In Software Engineering -
General Assembly
Online, US12.2021
Associate of Applied Science - Computer Systems Management
Community College of Vermont (CCV)
Winooski, VT01.2016
High School Diploma -
Northlands Job Corps Academy
Vergennes, VT01.2013
Skills
- Opera
- OnQ
- PEP
- SynXis
- Choice Advantage
- Fosse
- Passenger transportation
- Daily logging
- Shipping and packaging
- Safe driving practices
- Processes and procedures
- Delivery pickup
Certification
- Web Development
- Solar Photovoltaic
Timeline
Night Auditor
Hampton Inn Nashua
01.2023 - 02.2024
Front Desk Clerk/Night Auditor
Holiday Inn Manchester Airport
02.2019 - 04.2021
Night Auditor
Sonesta Es Suites
01.2018 - 07.2018
Shuttle Driver
Berlin City Kia
09.2017 - 03.2018
Machine Operator
Green Mountain Coffee Roasters
03.2017 - 05.2019
Driver
Uber Technologies
02.2017 - Current
Driver
Green Cab Vermont
09.2016 - 02.2017
Pianist
Richmond Congregational Church
08.2015 - 09.2015
Living Advisor
Almartin Volvo
04.2015 - 07.2015
Driver
Green Cab Vermont
12.2014 - 08.2016
Driver
The Vermont Teddy Factory
11.2014 - 12.2017
Laborer
Northlands Job Corps Academy
09.2013 - 04.2014
Substitute Piano Teacher
Le Petit Mozart
01.2009 - 11.2010
Software Engineering -
Southern New Hampshire University
Certification In Software Engineering -
General Assembly
Associate of Applied Science - Computer Systems Management
Community College of Vermont (CCV)
High School Diploma -
Northlands Job Corps Academy