JeRe’ba Walker
Dallas,GA
Summary
Resolute Customer Service professional with knowledge of service delivery and proven multitasking abilities. Excellent data entry and scheduling skills, also Committed to maintaining professional relationships to increase profitability, reputability, and drive business results.
Overview
14
14
years of professional experience
Work History
Veterinary Assistant
Southern Veterinary Partners
07.2023 - Current
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Improved client relations through effective communication and education on pet health needs.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
Veterinary technician/Assistant
Veterinary Specialty Center
06.2017 - 08.2021
- Established intravenous drips for ongoing hydration
- Recorded symptoms and documented medical observations to inform treatment decisions
- Carefully clipped nails and trimmed hair around pads and paws, using gentle approach for anxious pets
- Maintained accurate pharmacy records and controlled drug, anesthesia, and heartworm test logs
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation
- Assisted senior staff with blood analyses and physical assessments
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors
- Managed adjoining veterinary supply shop that sold medications, animal food and pet equipment
- Triaged incoming patients to determine treatment needs and urgency of care
- Implanted subcutaneous identification microchips into animals
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure
- Collected patient biopsies and blood samples for laboratory analysis
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry
- Administered medications to animals in treatment and documented changes in condition
- Greeted pet owners and went over available services, outlined cost, and determined special needs of animals under care
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding
- Bathed and dipped dogs afflicted with parasitic infections and applied specific medications for itch relief
Assistant manager
True Religion Brand Jeans
11.2015 - 01.2017
- Analyzed and interpreted store trends to facilitate planning
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Helped customers locate products and checked store system for merchandise at other sites
- Prepared merchandise for sales floor by pricing or tagging
- Increased sales by offering advice on purchases and promoting additional products
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
- Loaded and unloaded merchandise using ladder and pallet jack
- Provided positive first impressions to welcome existing, new, and potential customers
- Trained and developed new sales team associates in products, selling techniques and company procedures
- Prepared large cash deposits with zero discrepancies
Junior assistant manager
Rainbow
12.2010 - 10.2015
- Offered firsthand assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives
- Maintained clean, stocked, and organized store
- Completed daily paperwork and computer entry of sales data as established by management
- Helped customers manage large purchases by collecting items from shelves and storage locations
- Answered questions about store policies and addressed customer concerns
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products
Education
Veterinarian Assisting -
Fayetteville Technical Community College
Fayetteville, NC07.2016
Dental Assisting -
Gwinnett Technical College
Lawrenceville, GA08.2015
Cosmetology -
Empire Beauty School
Kennesaw, GA10.2014
Dentistry - Pre-Dentistry
Georgia Highlands College
Rome, GA07.2013
Skills
- Scheduling
- Invoice Processing
- Appointment Setting
- Customer Accounts Management
- Online chat
- Key holder experience
- Stock management
- Recordkeeping strengths
- Medical terminology knowledge
- Sensitive Information Handling
- Office administration
- Telephone etiquette
Timeline
Veterinary Assistant
Southern Veterinary Partners
07.2023 - Current
Veterinary technician/Assistant
Veterinary Specialty Center
06.2017 - 08.2021
Assistant manager
True Religion Brand Jeans
11.2015 - 01.2017
Junior assistant manager
Rainbow
12.2010 - 10.2015
Veterinarian Assisting -
Fayetteville Technical Community College
Dental Assisting -
Gwinnett Technical College
Cosmetology -
Empire Beauty School
Dentistry - Pre-Dentistry
Georgia Highlands College
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