Jeree Allen
Memphis,TN
Summary
Dynamic customer service professional with a proven track record at Floats & Fuel Cells, excelling in conflict resolution and enhancing customer loyalty. Skilled in data entry and active listening, I consistently deliver accurate information and foster strong client relationships, driving satisfaction and retention. Committed to achieving excellence in every interaction.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Floats & Fuel Cells
01.2021 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Data Entry Clerk
Taxing Solution
03.2012 - 01.2021
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Verified accuracy of data entered into system to produce error-free reports.
- Sorted documents and maintained organized filing process.
- Verified entered data against source documents to maintain consistency across multiple platforms within the organization.
Education
Bachelor of Science - Criminal Justice
Strayer
District Of Columbia10-2027
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Floats & Fuel Cells
01.2021 - 08.2025
Data Entry Clerk
Taxing Solution
03.2012 - 01.2021
Bachelor of Science - Criminal Justice
Strayer
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