Jerek DeLuna
Denver,CO
Summary
Driven Sales Individual with expertise in developing effective sales strategies and enhancing customer engagement. Proven ability to analyze market trends, build strong client relationships, and drive team performance to achieve revenue objectives. Supported all products that I've sold. Multitasking and self motivated leader with a lot of different skills over the years.
Overview
16
16
years of professional experience
Work History
Sales Manager/Support Analyst
PassTime GPS
Littleton, Colorado
01.2019 - 08.2025
- Developed sales strategies to enhance customer engagement and retention.
- Analyzed market trends to identify new business opportunities and target segments.
- Managed client relationships to ensure satisfaction and encourage repeat business.
- Implemented CRM systems to streamline communication and track sales activities effectively.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Performed sales consultations and educated clients on products and services.
- Achieved company growth and brand development through market expansion and sales.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
- Assisted senior management in developing long-term strategic goals for the company's growth.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
- Oversaw regional and local sales managers and staff.
- Directed and coordinated products, services and sales activities.
Junior Design Engineer
Extreme Fire Protection
Parker, CO
01.2016 - 12.2018
- Collaborated with project teams to develop design specifications and requirements.
- Created detailed drawings and documentation for fire protection installations.
- Reviewed project plans for compliance with safety regulations and codes.
- Coordinated with contractors to ensure proper installation of fire systems.
- Participated in client meetings to discuss design concepts and solutions.
- Updated project documentation to reflect design changes and revisions.
- Investigated customer complaints regarding product performance or quality issues.
- Monitored progress of projects through regular meetings with team members.
- Collaborated with other departments to ensure timely delivery of projects.
- Assisted in the development of prototypes for testing purposes.
- Researched new technologies and materials to improve existing product designs.
- Prepared presentations describing proposed solutions for clients' specific needs.
- Applied knowledge of mechanical principles to solve problems encountered during the design process.
- Managed multiple design projects simultaneously, prioritizing tasks to meet deadlines and budget constraints.
- Analyzed customer feedback and market research to inform design decisions and meet user needs.
- Traveled extensively to customer sites to ascertain project requirements and discuss potential technical constraints.
Fire Sprinkler Fitter
Victory Fire Protection
Commerce City, Colorado
01.2013 - 12.2015
- Installed fire sprinkler systems in commercial and residential buildings.
- Conducted regular inspections of installed fire protection systems.
- Collaborated with construction teams to ensure system integration.
- Interpreted blueprints to determine installation requirements and layouts.
- Maintained tools and equipment for optimal performance and safety.
- Ensured compliance with local fire codes and safety regulations.
- Installed fire sprinkler systems in commercial and residential buildings according to blueprints and specifications.
- Repaired existing fire sprinkler systems by replacing defective components, such as pipes, valves, nozzles, heads, and fittings.
- Inspected existing fire sprinkler systems for compliance with NFPA standards.
- Tested newly installed fire sprinkler systems for proper operation and water flow.
- Communicated effectively with colleagues about project progress and any changes needed along the way.
- Followed safety protocols when working with hazardous materials such as flammable liquids or pressurized gas lines.
- Assisted with the layout of new fire sprinkler systems using measuring instruments such as levels, plumb bobs, tape measures, squares.
- Performed routine maintenance checks on all types of fire suppression equipment including wet pipe systems, dry pipe systems, pre-action systems, deluge systems and foam and water misting systems.
- Installed backflow prevention devices in accordance with local codes and regulations.
- Installed, tested and maintained fire sprinkler systems in accordance with NFPA standards.
- Using blueprints, laid out scale drawings of pipe systems and supports.
- Installed supports from ceiling joists to secure pipes in place.
- Cut diverse pipe sizes and lengths to prepare for installation.
- Inspected installations to repair leaks and make adjustments to pipes.
- Installed automated controls to regulate pressure and volume in pipe systems.
Restaurant Manager
Little Caesars
Westminster, Colorado
01.2010 - 11.2012
- Managed daily operations to ensure smooth restaurant functionality.
- Supervised staff training and development to enhance service quality.
- Enforced health and safety regulations for food handling and preparation.
- Coordinated marketing promotions to increase customer engagement and sales.
- Oversaw cash handling procedures for accurate financial management.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Assisted with kitchen preparation during peak times as needed.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Explained goals and expectations required of trainees.
- Coached staff on strategies to enhance performance and improve customer relations.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
Education
Associate of Applied Science - General Studies
Adams State University
Alamosa, CO08-2009
High School Diploma -
Centennial High
Colorado05-2007
Skills
- Team leadership
- Operational management
- Sales strategy
- Project coordination
- Effective communication
- Problem solving
- Analytical thinking
- Time management
- Conflict resolution
- Data analysis
- Database management
- Solution selling
- Sales presentation
- Lead generation
- Relationship building
- Sales processes
References
References available upon request.
Timeline
Sales Manager/Support Analyst
PassTime GPS
01.2019 - 08.2025
Junior Design Engineer
Extreme Fire Protection
01.2016 - 12.2018
Fire Sprinkler Fitter
Victory Fire Protection
01.2013 - 12.2015
Restaurant Manager
Little Caesars
01.2010 - 11.2012
Associate of Applied Science - General Studies
Adams State University
High School Diploma -
Centennial High