Jereka Taylor
Mobile,AL
Summary
Aspiring Claims Adjuster highly motivated and detailed-oriented with a passion for providing exceptional customer service. Self-motivated with excellent problem-solving skills, committed to continuous growth and eager to start a career in the insurance industry.
Overview
5
5
years of professional experience
Work History
Secretary IV
University Of South Alabama
06.2018 - 12.2020
- Assists with administrative tasks necessary to process and fulfill objectives of the program.
- Prepares correspondence, manuscripts, memos, reports and other documents using a PC.
- Tracks meetings/classes between students, faculty, and preceptors using MS Excel.
- Prepares presentations for physicians using MS PowerPoint.
- Makes travel arrangements and prepares travel reimbursement forms.
- Answers general questions about the program and sends information about the program to potential physicians.
- Maintains information for all physicians files, budget records and office files.
- Answers telephone and directs calls.
- Communicates with other university offices and adheres to procedures and policies for processing paperwork.
- Prepares and processes university forms including requisitions, travel authorizations, and reimbursements.
Insurance Receptionist (Hybrid)
Tyler Ray Insurance Agency
02.2019 - 11.2020
- Boosted office efficiency over 50 percent, delivering first-rate administrative support to all staff.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities
- Improved customer satisfaction by providing prompt and accurate information on insurance policies and procedures.
- Streamlined appointment scheduling for agents, resulting in increased efficiency and productivity.
- Enhanced office organization by maintaining updated client files and records.
- Provided administrative support to agents, enabling them to focus on sales and customer service.
- Maintained a high level of confidentiality when handling sensitive client information.
- Supported new employees during their onboarding process, fostering a welcoming work environment.
General Manager/Corporate Trainer
American Income Life
03.2016 - 07.2019
- Conducted training classes to ensure all new agents were successful. Successfully trained over 200 agents.
- Orchestrated weekly recognition programs to boost employee morale and reduce turnover rate.
- Set goals for agents, managers and general managers to drive business operations.
- Developed a business plan to deliver top-notch service and memorable customer service experiences.
- Resolved employee, customer, and vendor issues using strong mediation and problem-solving techniques.
- Managed customer experiences with a close eye on customer and team member interactions, touchpoints, and methods of engagement.
- Increased employee skills and customer satisfaction with the implementation of a successful training program.
- Tracked trends, such as appointment to sale ratio, and aligned strategies to improve business operations.
Skills
- Quality Customer Service and Evaluation
- Microsoft Office Suites
- Time Management
- Policy Coverage Analyst
- Investigating and Documenting
- Data Collection and Analyst
- Negotiation Skills
- Documentation and reporting
Licenses
Alabama Insurance Adjuster
License #807175 NPN #17625142
Timeline
Insurance Receptionist (Hybrid)
Tyler Ray Insurance Agency
02.2019 - 11.2020
Secretary IV
University Of South Alabama
06.2018 - 12.2020
General Manager/Corporate Trainer
American Income Life
03.2016 - 07.2019
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